Summary
Overview
Work History
Skills
Additional Information
Software
Timeline
Generic

Juanita Venter

Claims Investigator / General Administration Assistant
Kempton Park

Summary

Dynamic claims investigator with a proven track record at Total Risk Solutions, enhancing claim resolution efficiency and reducing fraudulent claims through strong analytical skills. Expert in evidence collection and risk assessment, I fostered collaboration and improved customer satisfaction by addressing concerns professionally, while upholding ethical standards in all investigations.


Professional with extensive experience in conducting in-depth investigations and ensuring accurate claims resolution. Known for strong focus on team collaboration and delivering reliable results. Excels in adapting to changing needs and using investigative skills and critical thinking to drive successful outcomes.


Professional with robust background in claims investigation. Skilled in analyzing data, gathering evidence, and conducting thorough investigations to resolve complex claims. Strong focus on team collaboration and achieving results, adapting efficiently to changing needs. Known for critical thinking, effective communication, and ethical standards in all aspects of work.

Overview

9
9
years of professional experience
1
1
Language

Work History

Claims Investigator & General Administration Assis

Total Risk Solutions
Centurion
05.2023 - Current
  • Enhanced claim resolution efficiency by conducting thorough investigations and promptly addressing discrepancies.
  • Ensured quality control in the investigative process by regularly reviewing colleagues'' work and providing constructive feedback for improvements.
  • Managed high-pressure situations effectively while meeting tight deadlines in order to achieve successful claim outcomes.
  • Improved customer satisfaction rates by providing clear explanations of claim decisions and addressing concerns professionally.
  • Continuously improved personal expertise in claims investigation through attending professional trainings and staying current on industry trends.
  • Contributed positively to company reputation by consistently upholding ethical standards throughout each step of the investigative process.
  • Reduced fraudulent claims by utilizing strong analytical skills to identify inconsistencies in claimant statements and documentation.
  • Directed claims negotiations within allowable time limits and supported successful litigations for advanced issues.
  • Maintained company''s compliance with industry regulations by adhering to strict guidelines during the course of all investigations.

Managing Director

Expert Tracing CC
Kempton Park
07.2016 - 05.2025
  • Streamlined communication between departments by maintaining detailed records of case findings, conclusions, and recommendations.
  • Collaborated with law enforcement agencies to support criminal investigations related to insurance fraud, contributing to successful prosecutions.
  • Strengthened company''s financial standing by detecting and preventing insurance fraud through meticulous investigations.
  • Increased team productivity through effective collaboration and sharing of investigation insights with colleagues.
  • Documented findings and prepared detailed reports.
  • Carefully documented statements, observations, and evidentiary materials.
  • Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.

Skills

Claim analysis

Evidence collection

Investigative techniques

Insurance policies

Ethical and honest

Action planning

Evidence processing

Background checks

Research

Risk assessment

Report generation

Additional Information

I am very good at taking initiative and have strong problem-solving skills, which will help me overcome obstacles and keep projects on track.

I also have strong leadership abilities, as well as self-discipline and time management skills, because I think that time is money. I regard myself as an opportunistic, dynamic person with a bright outlook on life and the requisite perseverance.


Trust and loyalty are essential in my workplace; I am an ethical person with high morals. I respect the people I work with. I perform well under pressure and understand the value of work ethics and teamwork. I work well in teams or as an individual, but I am always willing to learn from others.

Software

Microsoft Excel

Microsoft Work

Microsoft Outlook

Microsoft Teams

Sars E-Filing System

Timeline

Claims Investigator & General Administration Assis

Total Risk Solutions
05.2023 - Current

Managing Director

Expert Tracing CC
07.2016 - 05.2025
Juanita VenterClaims Investigator / General Administration Assistant