Awethu Thundela
Summary
Skilled Call Center Agent with demonstrated experience in customer service and technical support roles. Possess strong communication skills which enables her the ability to handle high-pressure situations, and commitment to provide outstanding customer satisfaction. Adept at working with all types of customers.
Overview
5
5
years of professional experience
Work History
Call Center Agent
CCI Global
02.2021 - 12.2022
- Engaged customers daily to deliver product information and address concerns efficiently.
- Provided tailored solutions through effective communication strategies.
- Resolved customer issues with prompt and professional responses.
Administrative Assistant
Wits Citizenship & Community Outreach Organization
03.2018 - 11.2019
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Answered questions from customers regarding services offered by the company.
Education
Bachelor of Arts (Honors) - Media Studies
University of The Witwatersrand
11-2020
Bachelor of Arts - International Relations and Media Studies
University of The Witwatersrand
11.2019
Skills
- Communication
- Customer service
- Problem-solving
- Collaborative
- Organizational
- Technical support
Languages
English, Fluent
Awards
Certificate of Excellence, 2021, Excellent execution in African Media Systems
Timeline
Call Center Agent
CCI Global
02.2021 - 12.2022
Administrative Assistant
Wits Citizenship & Community Outreach Organization
03.2018 - 11.2019
Bachelor of Arts (Honors) - Media Studies
University of The Witwatersrand
Bachelor of Arts - International Relations and Media Studies
University of The Witwatersrand
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