Highly skilled professional with extensive expertise in Microsoft Office Suite, including Word, PowerPoint, Access, Publisher, Excel, Outlook, and Teams. Demonstrates exceptional negotiation and financial skills, adept in policy development and report writing. Proven ability to coordinate events and manage organisational tasks efficiently. Strong adaptability and communication skills complement a solid foundation in project management and business standards. Critical thinker with a talent for handling confidential matters under pressure. Experienced in research, conflict management, strategic planning, and database management. Career goal: to leverage analytical skills and resourcefulness to drive strategic initiatives within a dynamic organisation.
Managing calendars, scheduling meetings, and coordinating appointments for Executive
Manager: Economic Development Coordination and Sector Support, Senior Managers and
Project Managers.
Preparing and distributing reports, presentations and correspondence.
Answering and directing phone calls, emails, and other communications.
Maintaining records, files, and databases, ensuring they are up-to-date and organized.
Handling travel arrangements, including booking flights, accommodation, and transportation.
Acting as a liaison between the Executive Manager and internal/external stakeholders.
Managing confidential information with discretion and professionalism.
Assisting in decision-making by providing necessary background information and
documentation.
Preparing agendas and taking minutes during meetings.
Overseeing special projects and assignments delegated by the Executive Manager.
Coordinating events, workshops, and team activities.
Monitoring office supplies and placing orders when necessary.
Ensuring smooth office operations by liaising with service providers.
Assisting in budget preparation and tracking expenses.
Drafting and proofreading documents, letters, and emails.
Coordinating communication between departments or external partners.
Addressing inquiries or concerns on behalf of the Executive Manager.
Anticipating the needs of the Executive Manager and addressing issues proactively.
Handling unexpected changes in schedules or priorities efficiently.
Researching and compiling information as needed.
Provide administrative support to the Company Secretary.
Handling of diary, routine and general correspondence where appropriate.
Draft Board Committee and EXMA minutes for submission to the Company Secretary.
Facilitate of payments of Non-Executive Directors and independent Board Committee
members.
Arrange all logistics for the governance office, including managing Board calendars,
coordinating date of meetings, venue, refreshments and audio-visual equipment and any other
arrangements as required.
Screen calls and handle routine telephone enquiries where appropriate and resolve any
arising client inquiries/concerns.
File and retrieve documents (electronically, hard copies, and any other approved method) in
terms of Records and Document Management Policies and Procedures.
Organize and attend business unit meetings and other relevant meetings to ensure recording,
dictation, typing of minutes and reports.
Responsible for coordinating procurement processes for the unit, generate orders and
facilitate payment of service providers on time upon completion of services rendered or
deliverables received as per SLAs.
Maintain and distribute resolutions/action items to line management following each meeting
for implementation.
Follow up on implementation of required actions and compile governance status report for the
attention of the Company Secretary.
Acknowledge receipt of correspondence from third parties, after perusal and sorting,
distribute to the relevant parties.
Assist other staff members in adhering to regulatory framework in relation to compliance with
ECDC policies, SCM, records and document management.
Make travel arrangements and accommodation for the Board of Directors and all staff
members within the Unit.
Maintain a good relationship with the travel agents to ensure improved processes and
efficiencies in providing excellent service to the Non-Executive Directors and Board
Committee members.
Coordinate processing of Subsistence and Travel claims in line with the travel policy within the specified time period.
Organise and arrange functions/workshops in consultation with relevant stakeholders
including travel arrangements, accommodation to ensure the promotion of the corporate
image.
Arrange meeting appointments for the internal and external stakeholders upon request by the
unit officials and the Board of Directors.
Follow-up or confirm attendance with all required attendees of the meeting or function to
enhance increased number of attendance.
Collate relevant information from internal /external stakeholders by ensuring completion of
attendance register to facilitate generation of an updated Database for ease of reference.
Managed employee records and HR documentation.
Assisted with recruitment and onboarding processes.
Compiled masterlists for short listings.
Supported employee relations and resolved queries.
Assisted in coordinating training and development programs for various units.
Supported HR events, such as meetings and strategy planning sessions.
Assisted with drafting SOPs and adjustment of HR policies
Assisted in sourcing geospatial information for the company's recruitment portal.
Provided general administrative support to the HR team.
Reason for leaving: Position filled.
Received and welcomed visitors.
Professionally answered and routed incoming telephone calls.
Managed the switchboard.
Attended to the needs of customers and visitors, to ensure a superb customer service
experience.
Maintained the busy front desk/reception area as the face of the company.
Organized meeting rooms.
Provided administrative and general support to Entrepreneurship and Business Support
Consultants within the company.
Assisted the Enterprise Finance Consultants by drafting letters of surety/intent for their
clients.
Filed documents correctly and kept files up to date .
Served as an information officer, by educating clients about the products and services offered
by the company.
Assisted the Marketing and Communication Consultant with the management of emails from
the info email address.
Assisted in drafting monthly reports.
Reason for Leaving: Career Advancement.
Provided administrative support services to the Principal.
Attended to telephone inquiries.
Managed incoming and outgoing correspondence.
Synchronized electronic and manual diaries for the Principal.
Ensured that the office of the Principal and boardroom was kept clean and neat at all times.
Handled boardroom bookings.
Prepared weekly and monthly schedules for the Principal.
Typed and managed weekly attendance registers for the office.
Recorded Senior Management engagements.
Scrutinized routine submissions/reports and made notes or recommendations for the
manager.
Collected, analyzed and collated information requested by the manager.
Prepared briefing notes and PowerPoint presentations as per the manager's request.
Facilitated and coordinated all logistical arrangements for meetings when required.
Provided catering for meetings as stipulated on the PFMA.
Kept records of expenditure commitments to monitor expenditure and informed the manager
of possible over and under spending.
Captured and processed applications, requisitions and GRVs on ITS.
Ensured that office equipment such as photocopiers were in good working order.
Drafted submissions of petty cash requests and issued them to Finance.
Assisted in drafting quarterly and annual reports.
Received and signed contracts and filed them.
Managed the filing system of the office.
Arranged traveling and accommodation for the Principal, union members, etc.,
Attended meetings, recorded minutes and decisions, subsequently issued them to relevant
role players.
Made follow-ups on the implementation of the resolutions of the meetings.
Distributed documents/packages to various stakeholders.
Maintained the leave register for the office.
Kept and maintained personnel records.
Updated registers and statistics.
Provided financial administrative support services within the office.
Procured stationery for the Principal and Council office.
Sent and received postage for the College and disbursed it to relevant staff.
Received invoices and quotations from service providers.
Assisted with the payment of invoices that emanated from the business and activities of
Council members.
Reason for leaving: Contract ended.
Managed the Directors' manual and electronic diaries and planned his weekly and monthly
schedules.
Rendered general clerical support services.
Recorded, organized, stored, captured and retrieved correspondence and data.
Updated registers.
Checked availability of supporting documents on applications received.
Received and captured subsidy applications on HSS for Destitute and Military
Veterans.Managed the Directors' manual and electronic diaries and planned his weekly and
monthly schedules.
Rendered general clerical support services.
Recorded, organized, stored, captured and retrieved correspondence and data.
Updated registers.
Checked availability of supporting documents on applications received.
Received and captured subsidy applications on HSS for Destitute and Military Veterans.
Reason for leaving: Contract ended.
Assisted in drafting Service Level Agreements, Notice of Default, and Notices of Termination).
Received documents required for drafting Contracts and Termination letters.
Assisted in the preparation of contract performance reports.
Ensured contracts were signed by all parties and that each contract had a PIP attached to it.
Captured contracts on the e-filing system.
Managed the filing system.
Took minutes during meetings.
Booked meeting venues.
Received and sent postage for staff within the section.
Managed information and records for the section.
Sent and distributed signed contracts to HSS.
Assisted in arranging traveling and accommodation for staff within the unit.
Reason for leaving: Rotated to a different section within the company
Controlled visitors' access to the office.
Operated the switchboard.
Made copies, received and sent emails.
Distributed documents to relevant staff.
Maintained leave registers for the office.
Procured stationery for the office.
Captured and submitted new business documents.
Prepared meeting agendas for the office.
Attended the manager's meetings and took down minutes, and resolutions.
Made follow-ups on the implementation of the resolutions made.
Facilitated and coordinated all logistical arrangements for the office.
Compiled presentations for the financial advisors.
Made presentations to companies in the absence of financial advisors.
Provided secretarial and receptionist support service financial Advisors.
Assisted clients with insurance claims.
Handled petty cash for the office.
Assisted clients to reinstate lapsed policies as well as to update existing policies.
Reason for leaving: Career Advancement.
Called clients and arranged appointments with them.
Analyzed client's financial statuses(e.g. income,expenses,and liabilities
Serviced existing accounts.
Developed sound plans and budgets for clients based on their financial Statuses.
Reason for leaving: Pursued further education
Greeted and welcomed visitors.
Screened incoming phone calls.
Took and distributed messages to appropriate parties.
Managed photocopiers, printers and the fax machine.
Arranged appointments with prospective clients so that an agent from the company can meet
with them.
Reason for leaving: The company closed down.
Microsoft:(Word,
PowerPoint, Access,
Publisher, Excel,Outlook,
Teams
Negotiation Skills
Financial Skills
Policy Development
Report Writing
Minute Taking
Events Coordination
Organisational Skills
Adept in Technology
Adaptability
Communication
Project Management
Knowledge of Business
Standards
Critical Thinking
Ability to handle confidential matters
Ability to work under pressure
Facilitation
Research
Conflict Management
Excellent typing Skills
Analytical Skills
Excellent telephone etiquette
Ability to multitask and
paying great attention to detail
Database Management
Strategic Planning
Project tracking
Teamwork
Resourcefulness