AURORA OPPERMAN
Windhoek
Summary
I am a hardworking, young professional, who is always open to tackling new challenges. My main experience thus far is insurance client servicing, but I am open to exploring new fields and learning new skills. Developed client relations expertise in fast-paced environment, emphasizing communication and problem-solving abilities. Demonstrates adaptability and proactive approach to addressing client needs efficiently. Seeking to transition into new field, leveraging transferrable skills to contribute effectively in dynamic setting.
Overview
3
3
years of professional experience
Work History
Client Service Advisor
FNB Short Term Insurance
01.2023 - Current
- Retaining and upselling of client policy
- I achieved top Client Care Advisor for the months of January and June 2024
- In this position I was expected to meet the following KPI's; Client Cancellation Ratio of 4% or less
- Message turn around time on average of less than 24.0 hours
- Productivity of 75% or more
- Which for the most part I was able to reach each time or improve myself in months where I did not reach it
- Upselling policy products, Retaining Client policies, Processing, and correction of policy documents, explaining policy procedures and covers
- I was able to reach my targets each month, slowly improving myself month after month
Client Care Advisor
OUTSurance Namibia
04.2022 - 01.2023
- Assisting incoming calls and attending to outgoing calls based on received messages from clients
- Received Client Care Advisor of the month for July 2022
- Reaching of specific KPI's such as 5% or less cancellation ratio
- 5% or more upselling ratio
- Productivity of 75% or more
- Selling policy products, Retaining Client policies, Processing, and correction of policy documents, explaining policy procedures and covers
- I was able to reach my targets each month, slowly improving myself month after month
Education
NSSC -
Delta Secondary
Windhoek, Khomas12.2023
Skills
- Excellent Customer Service
- Microsoft Word
- Problem Solving Skills
- Strong empathy
- Exceptional communication
- Complaint handling
- Client retention strategies
- Performance tracking
- Call center experience
- Client support
- File management
- Sales strategies
Languages
English
Bilingual or Proficient (C2)
AFRIKAANS
Bilingual or Proficient (C2)
Timeline
Client Service Advisor
FNB Short Term Insurance
01.2023 - Current
Client Care Advisor
OUTSurance Namibia
04.2022 - 01.2023
NSSC -
Delta Secondary
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