Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Account Manager | Client Solutions Manager
Aleph Holdings (Ad Dynamo)
9 2022 - Current
Spearheaded comprehensive marketing initiatives as a dedicated X(Twitter) Account Manager, playing a pivotal role in delivering tailored solutions for clients and agencies.
Achieved or exceeded company-defined sales quotas.
Developed and implemented strategies to increase client retention.
Proactively engage with clients and agencies to understand their unique objectives, leading to the successful development and presentation of targeted campaign proposals.
Developed, maintained and utilized diverse client base.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Digital Strategist/ Account Manager
Future Tech Media
01.2021 - 10.2022
Oversee a team of six professionals, including community managers, social media specialists, and graphic designers, ensuring their effective management and coordination
Present to client direct and manage expectations and exceed KPI's
Define and implement Go to Market strategy with cross functional teams
Create, approve and manage content
Create proposals and post campaign reports
Ensuring effective management and coordination
Work hand in hand with South Africa's biggest influencers.