Arnold Mashoko

Define and implement the IT infrastructure roadmap in line with business goals
Lead cloud transformation (hybrid, multi-cloud, or migration strategies)
Plan for future scalability, security, and performance
Oversee data centre, server, networking, and storage operations
Manage disaster recovery, BCP, and failover testing
Lead projects like cloud migration, network upgrades, and modernization efforts
Manage and mentor a team of engineers and specialists
Drive performance through KPIs, training, and capacity building
Implement infrastructure security best practices (e.g. firewalls, IDS/IPS)
Ensure regulatory compliance (GDPR, PCI DSS, ISO 27001)
Conduct audits and risk assessments
Own infrastructure budgets and forecasts
Manage vendor relationships and evaluate tools and technologies
Oversee infrastructure health, uptime, and incident tracking
Deliver reports to the CIO and leadership team on performance and improvements

• Coordinated secure system access of users to various department systems and platforms.
• Oversaw daily performance of computer systems and immediately responded to [Type] issues to keep network up and running.
• Improved network efficiency by implementing new server configurations and optimizing system operations.
• Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
• Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
• Oversaw IT department operations and training.
• Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
• Managed life cycle replacement of hardware and software.
• Demonstrated familiarity with latest hardware, software and networking technology.
• Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
• Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
• Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
• Guided organizational technology strategy and roadmaps.
• Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
• Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
• Championed employee training initiatives focused on enhancing technical skills and promoting best practices across the organization.
• Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.

• Plan, implement, and manage company overall strategy and infrastructure to support company goals
• Design and deploy scalable, reliable, and secure solutions on Google Cloud Platform (GCP), using services like Google Compute Engine, Google Kubernetes Engine, Big Query, and Google Cloud Storage
• Create architecture diagrams and design documents using Azure services such as Azure Virtual Machines, Azure App Services, Azure SQL Database, and Azure Kubernetes Service
• Develop solutions on Microsoft Azure that meet client needs while considering security, performance, and scalability
• Implement automation using Google Cloud tools such as Cloud Deployment Manager and Cloud Functions
• Design and implement scalable and resilient architectures on Amazon Web Services (AWS) using services such as EC2, S3, RDS, Lambda, and VPC
• Ensure solutions are highly available and fault-tolerant using AWS services like Elastic Load Balancing, Auto Scaling, and Multi-AZ deployments
• Ensure security of data, network access, and backup systems
• Identify and recommend new technology solutions to improve productivity and efficiency
• Manage and optimize budgets and resources
• Maintain relationships with vendors and oversee all contracts
• Troubleshoot hardware and software issues and escalate as needed
• Ensure compliance with relevant regulations, including data protection laws
• Develop and implement policies and procedures
• Up to date with advancements in IT technology and industry best practices
• Provide leadership and mentoring to IT staff, fostering positive team environment.
• Learned and adapted quickly to new technology and software applications.
• Skilled at working independently and collaboratively in a team environment.
• Passionate about learning and committed to continual improvement.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Worked flexible hours across night, weekend, and holiday shifts.
• Strengthened communication skills through regular interactions with others.
• Worked well in a team setting, providing support and guidance.
• Paid attention to detail while completing assignments.
• Proved successful working within tight deadlines and a fast-paced environment.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Self-motivated, with a strong sense of personal responsibility.
• Resolved problems, improved operations and provided exceptional service.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Organized and detail-oriented with a strong work ethic.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Excellent communication skills, both verbal and written.

• Infrastructure Planning
• Integrating TC group Technology stack
• Network Management
• Developing and implementing strategic plans for Transaction Capital's IT infrastructure, considering current and future technology needs and business requirements
• Server and Data Center Management
• Hardware and Software Management
• Security and Compliance
• Established a Cyber Committee for the group, to foster collaboration, idea sharing, and cost-cutting measures for Cyber insurance
• Backup and Disaster Recovery
• Implementing and testing backup solutions and disaster recovery plans to safeguard critical data and systems in case of emergencies
• Monitoring and Troubleshooting
• Vendor Management
• Collaborating with IT vendors, negotiating contracts, and ensuring service level agreements are met
• Budgeting and Cost Control
• Creating and managing IT infrastructure budget, optimizing expenses, and ensuring cost-effective solutions
• Team Management
• Project Management: Overseeing infrastructure-related projects, setting timelines, managing resources, and ensuring successful project completion
• Technology Evaluation: Assessing new technologies, tools, and methodologies to improve organization's IT infrastructure and operations
• IT Policies and Procedures: Developing and implementing IT policies and procedures, ensuring compliance and standardization across the organization
• User Support and Training: Providing support to end-users, addressing their IT-related issues, and organizing training programs to enhance their technology skills
• Achievements: Successfully launched the Group Cyber Committee
• Created a system architecture that ensures high availability and fault tolerance, reducing downtime by 0%
• Implemented IT Governance Frameworks across the group.

• Responsible for the company LAN infrastructure i.e
• Monitoring technology alerts received from the various IT monitoring systems, recommend corrective action
• Resolved issues and assisted the outsourced partners where necessary Server and AD administration, maintaining user account passwords and Implementing Group Policies
• Supported Domino and Lotus notes
• Administered weekly, monthly and annual backups and tape rotation using VEAM for the Cloud
• Scheduled regular backup and restore test and perform integrity checks
• Managed the Virtualized Environments and maintained both clusters hosted on and off site
• Documented all procedures and IT processes in accordance with ITIL standards
• Managed VPNs and networks including troubleshooting using networking tools and sniffers also logging calls with service providers (Internet Solutions)
• Assisted with IT Annual budgets and strategic project planning
• Kept abreast of technology relevant to industry Research and monitored trends relevant to the IT industry
• Monitored network performance against agreed service levels Established and maintained network connectivity to the disaster recovery site in the event of a disaster
• Generated and implemented new ideas and approaches relevant to the role I was performing
• Managed project life-cycle: project scope, participate in design phase, project proposal, procurement, assembly, installation, commissioning, and hand over
• Deployed Cloud-based solutions IaaS, SaaS and supported the services
• Designed and implemented SQL clustering on client environments Designed and deployed
• Performed the virtualization of server infrastructure on Hyper -V and VMware vSphere ESX
• Achievement: Promotion from 2nd Line Technician to Systems Engineer in my first year
• Configured and maintained network security to protect the company's infrastructure from external threats
• Installed and configured servers, storage devices, and networking equipment to meet availability and performance requirements
• Monitored system performance and identified potential bottlenecks, resulting in a 42% improvement in system throughput
• Implemented a cloud-native architecture that reduced infrastructure costs by 37%.

• User Support Providing technical support to end-users, addressing hardware and software issues, troubleshooting problems, and resolving IT-related inquiries
• System Maintenance: Regularly maintaining and updating the organization's IT systems, including servers, workstations, networking equipment, and peripherals
• Network Management: Configuring and managing the organization's computer networks, ensuring connectivity, security, and efficient data flow
• Software Installation and Updates: Installing, configuring, and updating software applications on users' devices and ensuring they are properly licensed
• Data Backup and Recovery: Implementing and managing data backup solutions to protect critical information, and developing disaster recovery plans for data restoration in emergencies
• Security Management: Implementing security measures, such as firewalls, antivirus software, and access controls, to safeguard the organization's IT assets from cyber threats
• User Accounts and Permissions: Creating and managing user accounts, permissions, and access levels to various systems and resources
• IT Inventory Management: Maintaining an inventory of hardware and software assets, tracking licenses, and ensuring compliance with software usage terms
• IT Documentation: Creating and updating technical documentation, including system configurations, troubleshooting procedures, and user guides
• Patch Management: Applying security patches and updates to operating systems and software to ensure systems are protected against known vulnerabilities
• Monitoring and Performance Optimization: Monitoring system performance, identifying bottlenecks, and implementing optimizations to enhance overall efficiency
• IT Procurement: Assisting with IT equipment procurement, including sourcing and evaluating vendors and recommending suitable technology solutions
• Incident Response: Responding to and resolving IT incidents promptly to minimize downtime and disruptions to business operations.