Arnold Mashoko
IT Infrastructure Manager
Johannesburg
Summary
A strategic and innovative Cloud Solutions Architect, with a track record of success from entry-level to management. Specialize in the Microsoft, AWS, Google. Chair Group Cyber Committee, Cloud Forum and IT & Governance Council. |IT Strategies | Connectivity | Storage & Backup | Disaster Recovery | Cyber Security |Automation| IT Governance| I have a passion for all things technology.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
4
4
Certification
Work History
Head: Centralized Services
Innate Technology Solutions
4 2024 - Current
- Plan, implement, and manage company overall strategy and infrastructure to support company goals
- Design and deploy scalable, reliable, and secure solutions on Google Cloud Platform (GCP), using services like Google Compute Engine, Google Kubernetes Engine, Big Query, and Google Cloud Storage
- Create architecture diagrams and design documents using Azure services such as Azure Virtual Machines, Azure App Services, Azure SQL Database, and Azure Kubernetes Service
- Develop solutions on Microsoft Azure that meet client needs while considering security, performance, and scalability
- Implement automation using Google Cloud tools such as Cloud Deployment Manager and Cloud Functions
- Design and implement scalable and resilient architectures on Amazon Web Services (AWS) using services such as EC2, S3, RDS, Lambda, and VPC
- Ensure solutions are highly available and fault-tolerant using AWS services like Elastic Load Balancing, Auto Scaling, and Multi-AZ deployments
- Ensure security of data, network access, and backup systems
- Identify and recommend new technology solutions to improve productivity and efficiency
- Manage and optimize budgets and resources
- Maintain relationships with vendors and oversee all contracts
- Troubleshoot hardware and software issues and escalate as needed
- Ensure compliance with relevant regulations, including data protection laws
- Develop and implement policies and procedures
- Up to date with advancements in IT technology and industry best practices
- Provide leadership and mentoring to IT staff, fostering positive team environment.
IT Infrastructure Manager
Transaction Capital
03.2016 - 12.2023
- Infrastructure Planning
- Integrating TC group Technology stack
- Network Management
- Developing and implementing strategic plans for Transaction Capital's IT infrastructure, considering current and future technology needs and business requirements
- Server and Data Center Management
- Hardware and Software Management
- Security and Compliance
- Established a Cyber Committee for the group, to foster collaboration, idea sharing, and cost-cutting measures for Cyber insurance
- Backup and Disaster Recovery
- Implementing and testing backup solutions and disaster recovery plans to safeguard critical data and systems in case of emergencies
- Monitoring and Troubleshooting
- Vendor Management
- Collaborating with IT vendors, negotiating contracts, and ensuring service level agreements are met
- Budgeting and Cost Control
- Creating and managing IT infrastructure budget, optimizing expenses, and ensuring cost-effective solutions
- Team Management
- Project Management: Overseeing infrastructure-related projects, setting timelines, managing resources, and ensuring successful project completion
- Technology Evaluation: Assessing new technologies, tools, and methodologies to improve organization's IT infrastructure and operations
- IT Policies and Procedures: Developing and implementing IT policies and procedures, ensuring compliance and standardization across the organization
- User Support and Training: Providing support to end-users, addressing their IT-related issues, and organizing training programs to enhance their technology skills
- Achievements: Successfully launched the Group Cyber Committee
- Created a system architecture that ensures high availability and fault tolerance, reducing downtime by 0%
- Implemented IT Governance Frameworks across the group.
Systems Engineer
Integr8IT/BCX
08.2013 - 04.2016
- Responsible for the company LAN infrastructure i.e
- Monitoring technology alerts received from the various IT monitoring systems, recommend corrective action
- Resolved issues and assisted the outsourced partners where necessary Server and AD administration, maintaining user account passwords and Implementing Group Policies
- Supported Domino and Lotus notes
- Administered weekly, monthly and annual backups and tape rotation using VEAM for the Cloud
- Scheduled regular backup and restore test and perform integrity checks
- Managed the Virtualized Environments and maintained both clusters hosted on and off site
- Documented all procedures and IT processes in accordance with ITIL standards
- Managed VPNs and networks including troubleshooting using networking tools and sniffers also logging calls with service providers (Internet Solutions)
- Assisted with IT Annual budgets and strategic project planning
- Kept abreast of technology relevant to industry Research and monitored trends relevant to the IT industry
- Monitored network performance against agreed service levels Established and maintained network connectivity to the disaster recovery site in the event of a disaster
- Generated and implemented new ideas and approaches relevant to the role I was performing
- Managed project life-cycle: project scope, participate in design phase, project proposal, procurement, assembly, installation, commissioning, and hand over
- Deployed Cloud-based solutions IaaS, SaaS and supported the services
- Designed and implemented SQL clustering on client environments Designed and deployed
- Performed the virtualization of server infrastructure on Hyper -V and VMware vSphere ESX
- Achievement: Promotion from 2nd Line Technician to Systems Engineer in my first year
- Configured and maintained network security to protect the company's infrastructure from external threats
- Installed and configured servers, storage devices, and networking equipment to meet availability and performance requirements
- Monitored system performance and identified potential bottlenecks, resulting in a 42% improvement in system throughput
- Implemented a cloud-native architecture that reduced infrastructure costs by 37%.
IT Administrator
Conekt Business Group
03.2009 - 05.2013
- User Support Providing technical support to end-users, addressing hardware and software issues, troubleshooting problems, and resolving IT-related inquiries
- System Maintenance: Regularly maintaining and updating the organization's IT systems, including servers, workstations, networking equipment, and peripherals
- Network Management: Configuring and managing the organization's computer networks, ensuring connectivity, security, and efficient data flow
- Software Installation and Updates: Installing, configuring, and updating software applications on users' devices and ensuring they are properly licensed
- Data Backup and Recovery: Implementing and managing data backup solutions to protect critical information, and developing disaster recovery plans for data restoration in emergencies
- Security Management: Implementing security measures, such as firewalls, antivirus software, and access controls, to safeguard the organization's IT assets from cyber threats
- User Accounts and Permissions: Creating and managing user accounts, permissions, and access levels to various systems and resources
- IT Inventory Management: Maintaining an inventory of hardware and software assets, tracking licenses, and ensuring compliance with software usage terms
- IT Documentation: Creating and updating technical documentation, including system configurations, troubleshooting procedures, and user guides
- Patch Management: Applying security patches and updates to operating systems and software to ensure systems are protected against known vulnerabilities
- Monitoring and Performance Optimization: Monitoring system performance, identifying bottlenecks, and implementing optimizations to enhance overall efficiency
- IT Procurement: Assisting with IT equipment procurement, including sourcing and evaluating vendors and recommending suitable technology solutions
- Incident Response: Responding to and resolving IT incidents promptly to minimize downtime and disruptions to business operations.
Education
Diploma in Systems Analysis and Design -
McMaine School Of Computing
UK London 01.2005 - 05.2006
Diploma in Information Technology -
Harare Technical School
Harare, Zimbabwe 01.2006 - 12.2006
Bachelor of Science Honors in Computer Science -
University Of Zimbabwe
Harare, Zimbabwe 08.2005 - 05.2009
Certificate in IT Management -
University Of Capetown
Cape Town, South Africa 02.2021 - 12.2021
Skills
Problem Solver
References
References are available on request.
Certification
Acronis Disaster Recovery
Accomplishments
1. Successfully launched the Group Cyber Committee
2. Created a system architecture that ensures high availability and fault tolerance, reducing downtime to 99.99%
3. Implemented IT Governance Frameworks across the group.
4. Developed a continuous integration/continuous deployment (CI/CD) pipeline that improved the reliability and speed of software updates for the TC Carbon Emission Platform and We Buy Cars on line platform.
5. Appointment to the Risk and Technology Committee
Timeline
Acronis Disaster Recovery
10-2023
Certificate in IT Management -
University Of Capetown
02.2021 - 12.2021
IT Infrastructure Manager
Transaction Capital
03.2016 - 12.2023
Systems Engineer
Integr8IT/BCX
08.2013 - 04.2016
IT Administrator
Conekt Business Group
03.2009 - 05.2013
Diploma in Information Technology -
Harare Technical School
01.2006 - 12.2006
Bachelor of Science Honors in Computer Science -
University Of Zimbabwe
08.2005 - 05.2009
Diploma in Systems Analysis and Design -
McMaine School Of Computing
01.2005 - 05.2006
Head: Centralized Services
Innate Technology Solutions
4 2024 - Current
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