Aretha Ncele
Senior Administrator
KHAYELITSHA
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.
Overview
20
20
years of professional experience
2
2
Languages
Work History
Receptionist/Practice Manager
Dr SD Mngoma -Khayalethu Medical Centre
Western Cape
10.2017 - Current
- Confirm Medical aid Funds.(Health Bridge-Medical software and clinical practice management)
- Billing all Medical aid Schemes and remittances
- Processing of monthly remittances
- Making Doctor’s appointments
- Manage the switchboard
- Capture patient information and file documentation accordingly
- Attend email communication
- Booking appointments to specialist
- Ensuring monthly reports are done
- Ensuring medical waste is cleared and file documentation accordingly
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Supervised team of (13) office personnel.
Senior Administrator
DR SD MNGOMA - KHAYALETHU MEDICAL CENTRE
Western Cape
09.2017 - Current
- Managed inventory and procurement processes, ensuring that necessary supplies were always available while minimizing costs.
- Maintained up-to-date records of all personnel files, ensuring compliance with legal requirements and easy access to information when needed.
- Provided exceptional customer service as the first point of contact for clients, resolving issues promptly and maintaining strong relationships with key stakeholders.
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Managed a team of junior administrators, providing guidance and support to ensure high levels of performance and job satisfaction.
- Streamlined administrative processes by implementing efficient systems and procedures, resulting in increased productivity.
Administrative Clerk
Geoge hospital
George
07.2017 - 09.2017
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Raising invoices as per Hospital Fees policies
- Ensure clients are admitted according to the appointment system
- Arranged meetings and appointments and updated records to assist management.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
Driver /Team Leader
SDECD-City of Cape Town
11.2015 - 06.2017
- Company Overview: (EPWP)
- Driving
- Delivering and collection of goods and correspondences of official documents as per required
- Ensure that safe driving practices are adhered to including local driving codes and internally agreed standards
- Administrative works:
- Provide assistant to the office administrator and Professional officers at the office, including conducting youth programme in schools and communities
- Reports-Compilation of Portfolio of Evidence for programmes and projects run
- Drafting and filing of programmes and project reports
- Evaluation and monitoring of portfolio of evidence
- Capturing of programmes and project information in reporting template
- Administration- Support service during implementation of training
- Filing of documents
- Minute-taking at meetings and interactions
- Movement and distribution of stationery and materials
- (EPWP)
Telemarketing- Life Insurance
Old mutual
Western Cape
01.2015 - 07.2015
- Door to door sales
- Capture new accounts for Life Products
- Sales
- Evaluated high-risk applicants using a combination of medical records, personal interviews, and external investigations to provide informed recommendations.
- Evaluated complex cases involving multiple risk factors and provided recommendations based on thorough analysis of the applicant''s overall insurability profile.
- Increased operational efficiency through continual refinement of underwriting policies, procedures, and tools.
Treasury Team Leader
First National Bank
Western Cape
09.2004 - 08.2014
- Create a healthy competitive environment with the team to excel in maintain and build relationships with the controllers and team members
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Organized professional development workshops, contributing to ongoing growth and expertise of team.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Education
High School Diploma -
Intshukumo High
Gugulethu 01.2000 - 12.2002
No Degree - Basic Bookkeeping and office administration
ET Training Centre
Observatory, South Africa 04.2001 -
Managers’ Development Programme - Decision making, Change Management, recruitment & selection, performance management and coaching, industrial Relations/Managing Poor Performance from a legal Perspective, Managers toolbox and personal Mastery
First National Bank Learning Centre
Johannesburg, South Africa NQF Level 5 - Banking Advice, fundamental Principles of basic Accounting, financial planning, Economics, Customer Service and Financial Legislative Requirements
Milpark Business School
Claremont, South Africa 01.2006 - 06.2006
Skills
Data entry
Telephone skills
File management
Office management
Administrative support
Customer and client relations
Time management
Technical support
Clerical support
Verbal and written communication
Greeting and seating clients
Organization skills
Personal Information
- Available: When requested
- ID Number: 8404020357089
- Gender: Female
- Driving License: Code 8
Timeline
Receptionist/Practice Manager
Dr SD Mngoma -Khayalethu Medical Centre
10.2017 - Current
Senior Administrator
DR SD MNGOMA - KHAYALETHU MEDICAL CENTRE
09.2017 - Current
Administrative Clerk
Geoge hospital
07.2017 - 09.2017
Driver /Team Leader
SDECD-City of Cape Town
11.2015 - 06.2017
Telemarketing- Life Insurance
Old mutual
01.2015 - 07.2015
NQF Level 5 - Banking Advice, fundamental Principles of basic Accounting, financial planning, Economics, Customer Service and Financial Legislative Requirements
Milpark Business School
01.2006 - 06.2006
Treasury Team Leader
First National Bank
09.2004 - 08.2014
No Degree - Basic Bookkeeping and office administration
ET Training Centre
04.2001 -
High School Diploma -
Intshukumo High
01.2000 - 12.2002
Managers’ Development Programme - Decision making, Change Management, recruitment & selection, performance management and coaching, industrial Relations/Managing Poor Performance from a legal Perspective, Managers toolbox and personal Mastery
First National Bank Learning Centre
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