Aphelele Layini
Phillippi
Summary
Results-driven Human Resource Management graduate with N6 qualification and experience in HR, retail, food service, and aviation. Expertise in recruitment, induction, and HR administration enhances organisational efficiency. Focused on utilising strong interpersonal and organisational skills to support HR initiatives and drive business success.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Check In Agent
Menzies Aviation
04.2024 - Current
- Assisted passengers with check-in procedures and issued boarding passes, ensuring smooth transitions to flights.
- Handled baggage check-in processes, including weighing, labelling, and ensuring safe transfer to aircraft, adhering to airline regulations.
- Conducted final calls for passengers and managed the boarding process, ensuring timely departures of flights.
- Delivered customer service by resolving travel queries, enhancing passenger satisfaction.
- Printed tickets, passes and brochures for customers and explained terms of each.
Wheelchair Assistant Agent
Menzies Aviation
04.2023 - 04.2024
- Assisted passengers with reduced mobility during boarding and disembarkation, creating a smooth and dignified travel experience.
- Delivered exceptional customer service to ensure client satisfaction and repeat business.
- Developed and maintained strong relationships with clients to build trust and loyalty.
- Maintained accurate records of all transactions, client communications, and contracts.
HR Intern
FibreUp Pty (Ltd)
06.2021 - 11.2022
- Supported recruitment, selection, and induction processes to enhance candidate experience.
- Managed HRIS records and employee files to ensure data accuracy and compliance.
- Created HR documentation and training logbooks to facilitate staff development.
Cashier & General Worker
McDonald’s
01.2019 - 11.2022
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Processed payments by cash, cheque, or card to complete transactions.
- Processed customer transactions, ensuring accurate handling and high service quality.
- Managed inventory and organised displays to enhance store presentation and support daily operations.
- Maintained clean, tidy and organised checkout areas.
HR Intern
Ntlantsana Advisory Services
01.2020 - 12.2020
- Assisted in the recruitment process by screening CVs, arranging interviews, and communicating with candidates.
- Assisted with conducting interviews and administering employment tests.
- Supported recruitment processes and facilitated employee relations initiatives.
- Established detailed records for new hires during onboarding process.
- Documented interviews and candidate correspondence.
Sales Agent & Cashier
PEP Stores
01.2015 - 11.2018
- Consistently achieved or surpassed sales targets.
- Achieved company targets by implementing successful sales strategies.
- Facilitated customer sales and addressed product inquiries to enhance satisfaction.
- Delivered friendly service to enhance customer experience. by delivering friendly service.
- Oversaw cash register operations and performed reconciliations to ensure accuracy.
Education
N6 - Human Resource Management
Northlink College
Western Cape, Tygerburg Campus01-2018
Matric -
Macibe Senior Secondary School
Eastern Cape01-2014
Skills
- Flight Coordination
- Passenger Assistance
- Travel Documentation
- Customer Service & Sales
- Operational Support
- Customer Engagement
- Operational Support
Languages
English
Advanced
C1
Xhosa
Proficient
C2
Timeline
Check In Agent
Menzies Aviation
04.2024 - Current
Wheelchair Assistant Agent
Menzies Aviation
04.2023 - 04.2024
HR Intern
FibreUp Pty (Ltd)
06.2021 - 11.2022
HR Intern
Ntlantsana Advisory Services
01.2020 - 12.2020
Cashier & General Worker
McDonald’s
01.2019 - 11.2022
Sales Agent & Cashier
PEP Stores
01.2015 - 11.2018
N6 - Human Resource Management
Northlink College
Matric -
Macibe Senior Secondary School