Anuradha Govender
Area Manager
Durbanville
Summary
Extensive retail background with 33 years of experience, focusing on 29 years in operational management and 4 years in internal auditing. Strong skills in operational oversight and risk management. Achieved cum laude honors in Retail Management from the University of Pretoria in 2017. Demonstrated ability to lead teams and implement effective strategies for growth.
Overview
36
36
years of professional experience
1
1
Certification
1
1
Language
Work History
Area Manager
NEW CLICKS SA
- Current
- Responsibilities:
- Ensuring area's profitability and return on investment
- Marketing and brand building
- Managing stock losses
- Managing expenses
- Succession planning
- Coaching and mentoring
- Planning and organizing
- Setting budgets
- Industrial relations
- Performance management
- Attention to detail
- Housekeeping standards in place
- Visual standards in place
Area Manager
PEP
10.2014 - 11.2015
- Responsibilities:
- Ensuring area's profitability and return on investment
- Marketing and brand building
- Managing stock losses
- Managing expenses
- Succession planning
- Coaching and mentoring
- Planning and organizing
- Setting budgets
- Industrial relations
- Performance management
- Attention to detail
- Housekeeping standards in place
- Visual standards in place
- Reason for leaving: Better remuneration package
Senior Store Manager
THE FOSCHINI GROUP
10.2009 - 09.2014
- Responsibilities:
- Ensure Customer Service Levels are in place and maintained
- Store and Staff Turnover targets are met
- Promoting Credit and New Accounts
- Ensure Store Profitability by controlling expenses, stock losses and Damages
- Implementing Company Security Procedures
- Monitoring Merchandise Performance and Controlling of Stock
- Maintain a positive Store Image through Merchandising and Visual Standards
- Lead and Manage a team by Team building and Team work
- Performing Stock Takes and Preparation
- Industrial Relations
- Staff Training and Succession Planning (Extensive Product Knowledge)
- Administrative and Monthly Security Check (Audits)
- Ensuring promotions are actioned timely
- Reporting on Branch profit and expenses monthly
- Reporting on Furniture performances and issues weekly and monthly
- Building sound relationships with decorators and clients
- Assisting with stocktakes within KZN
- Competitive shopping – walking the trade
- Recruitment and Selection
- @homelivingspace Gateway
- Reason for leaving: Better opportunity in Area manager role
Internal Auditor – Stores- Gauteng
TRUWORTHS
04.2008 - 09.2009
- Responsibilities:
- Risk based store audits
- Head Office audits conducted eg. Commissions, Diners cards, payroll and
- Distribution Centres
- Attending stocktakes
- Report writing
- Conducting feedback meetings with senior management to discuss findings and recommendations
- Conducting adhoc investigations eg. cash refunds, banking discrepancies
- Business Process Reviews
- - documenting the business process
- - assessing the adequacy of the current control in place
- - identifying the risk factors
- - proposing new controls if necessary
- - making recommendations to management
- Analytical reviews
- Reviewing reports
- Developing audit programs and designing tests
- Reason for leaving: Had a baby and could not travel extensively which was the job requirement
Auditor- Stores and Head Office – Cape Town
THE CLICKS GROUP
10.2005 - 03.2008
- Responsibilities:
- Risk based store audits
- Head Office audits conducted eg. Commissions, Diners cards, payroll and
- Distribution Centres
- Attending stocktakes
- Report writing
- Conducting feedback meetings with senior management to discuss findings and recommendations
- Conducting adhoc investigations eg. cash refunds, banking discrepancies
- Business Process Reviews
- - documenting the business process
- - assessing the adequacy of the current control in place
- - identifying the risk factors
- - proposing new controls if necessary
- - making recommendations to management
- Analytical reviews
- Reviewing reports
- Developing audit programs and designing tests
- Reason for leaving: Explore other opportunities in other Companies
Area/Regional manager KZN & Gauteng
THE CLICKS GROUP
03.2000 - 09.2005
- Responsibilities:
- Ensuring area's profitability and return on investment
- Marketing and brand building
- Managing stock losses
- Managing expenses
- Succession planning
- Coaching and mentoring
- Planning and organizing
- Setting budgets
- Industrial relations
- Performance management
- Attention to detail
- Housekeeping standards in place
- Visual standards in place
Project Manager- IT/Store Opener KZN
THE CLICKS GROUP
03.1999 - 02.2000
- Responsibilities
- Rolling out new point of sale program training for the Division
- Classroom training/facilitation
- Conducting performance assessments
- Assisting in compiling training manuals
Store manager KZN
THE CLICKS GROUP
10.1995 - 02.1999
- Responsibilities
- Ensuring store profitability and return on investment
- Marketing and brand building
- Managing stock losses
- Managing expenses
- People development/succession planning
- Coaching and mentoring
- Planning and organizing
- Customer service
- Performance management
Trainee manager KZN
THE CLICKS GROUP
04.1995 - 09.1995
- Responsibilities
- Ensuring store profitability and return on investment
- Marketing and brand building
- Managing stock losses
- Managing expenses
- People development/succession planning
- Coaching and mentoring
- Planning and organizing
- Customer service
Admin clerk
THE CLICKS GROUP
02.1994 - 03.1995
- Responsibilities
- Ensuring store profitability and return on investment
- Marketing and brand building
- Managing stock losses
- Managing expenses
- People development/succession planning
- Coaching and mentoring
- Planning and organizing
- Customer service
Cashier/Sales Assistant
THE CLICKS GROUP
11.1993 - 01.1994
- Responsibilities:
- Operating a cash terminal
- Providing exceptional customer service
- Merchandising
- Cashing up
Locum teaching KZN
Department of Education
01.1990 - 01.1991
Education
B/Compt - Accounting and Auditing majors
UNISA /UDW
Grade 12 – Matric - undefined
Stanger Manor Secondary School
01-1989
Skills
Relationship building and management
Business development and planning
Team development
Operations management
Staff management
Goals and performance
Recruitment and hiring
Performance management
Staff development
Leadership skills
Staff supervision
Decision-making
Team leadership
Leadership development
Policies and procedures
Training and coaching
Goal setting and performance metrics
Attention to detail
Budget management
Multi-unit management
Interpersonal communication
Customer service
Certification
NQF 6 Certificate in Retail Management Development Program (RMDP) 2017
In-house Training completed – All Companies
- 1). Industrial Relations
- 2). Leadership: SSMDP (Senior store manager development program - SOAR)
- 3). Competency based recruitment
- 4). Performance Management & Development:
- 5). Time Management
- 6). Fraud and Credit Seminars:
- 7). Facilitation
- 8). Interpersonal skills
- 9). Presentation Skills
- 10). Microsoft Office (Word, Excel and PowerPoint, Outlook)
- 11). Assessors workshop (accredited assessor with SETA for W&R)
- 12). IIA – Was a member of the Institute of Internal Auditors in 2006-2008
Timeline
Area Manager
PEP
10.2014 - 11.2015
Senior Store Manager
THE FOSCHINI GROUP
10.2009 - 09.2014
Internal Auditor – Stores- Gauteng
TRUWORTHS
04.2008 - 09.2009
Auditor- Stores and Head Office – Cape Town
THE CLICKS GROUP
10.2005 - 03.2008
Area/Regional manager KZN & Gauteng
THE CLICKS GROUP
03.2000 - 09.2005
Project Manager- IT/Store Opener KZN
THE CLICKS GROUP
03.1999 - 02.2000
Store manager KZN
THE CLICKS GROUP
10.1995 - 02.1999
Trainee manager KZN
THE CLICKS GROUP
04.1995 - 09.1995
Admin clerk
THE CLICKS GROUP
02.1994 - 03.1995
Cashier/Sales Assistant
THE CLICKS GROUP
11.1993 - 01.1994
Locum teaching KZN
Department of Education
01.1990 - 01.1991
Area Manager
NEW CLICKS SA
- Current
B/Compt - Accounting and Auditing majors
UNISA /UDW
Grade 12 – Matric - undefined
Stanger Manor Secondary School