Summary
Overview
Work History
Education
Websites
Motivation
Skillsandcharacteristics
References
Timeline
Generic
Stephnie Anuchka Twala

Stephnie Anuchka Twala

Credit Controller
Johannesburg,Gauteng

Summary

Administrator and Debt Collector for 11 years and I am currently working as a Fleet Trainer, in the Fleet Department at Cartrack. The objective of the position is to train Cartrack clients and internal staff on the use and operation of the Cartrack Fleet Pages and the App. I possess strong multi-tasking skills, with the ability to simultaneously manage several projects and schedules. Excellent public-facing point person for clients, customers, vendors, and equipment and service providers. Tech savvy and efficiency-focused. I am also part of the Induction process for new employees, by providing them with training before joining the workforce.

Overview

11
11
years of professional experience
5
5
years of post-secondary education

Work History

Credit Controller

MTN Group (SA)
08.2023 - Current
  • Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
  • Reached out to customers to check on payments and convey options.
  • Obtained payments and entered details into system.
  • Reviewed customer accounts for compliance with repayment obligations.

FLEET TRAINER

CARTRACK
04.2021 - 07.2023
  • Train Cartrack clients and internal staff on the use of the Fleet Pages
  • Assist with Training on unit testing, identify training requirements, and research and develop internal training material
  • Assist in interpreting reports for data analysis
  • Identity, prepare and deliver training solutions for Fleet Clients (and internal clients)
  • Provide in-depth quality training to internal and external clients
  • New Employees training on induction week.

CREDIT CONTROLLER

CARTRACK
04.2021 - 11.2021
  • Contacted clients for payment arrangements and settlements, in line with Contract Agreements
  • Knowledge of the NCA, DCA, and NCR
  • An understanding of the above-mentioned and how to explain legal terms to clients.

DEBT COLLECTOR

CSS CREDIT SOLUTIONS SERVICES
07.2019 - 03.2020
  • Customer Service - worked for 3 years in a Customer Service/Call Centre environment providing customer service in terms of their queries, disputes, and legal advice where applicable
  • Collect on Account arrears and negotiate acceptable payment arrangements and settlements, in line with the mandate
  • Carry out collections processes within the mandate, meeting SLA targets and quality standards
  • Knowledge of the NCA, DCA, and NCR
  • An understanding of the above-mentioned and how to explain legal terms to clients.

DEBT COLLECTOR

HTN ATTORNEYS' DEBT COLLECTION SPECIALISTS
02.2016 - 03.2019
  • Customer Service - worked for 3 years in Customer Service/Call Centre environment providing customer service in terms of their queries, disputes, and legal advice where applicable
  • Collect on Account arrears and negotiate acceptable payment arrangements and settlements, in line with mandate.

DEBT COLLECTOR

VVM ECO PARK INC
04.2013 - 07.2015
  • Customer Service - worked for 3 years in a Customer Service/Call Centre environment providing customer service in terms of their queries, disputes, and legal advice where applicable
  • Collect on Account arrears and negotiate acceptable payment arrangements and settlements, in line with mandate
  • Carry out collections processes within mandate, meeting SLA targets and quality standards
  • Knowledge of the NCA, DCA and NCR
  • An understanding of the above mentioned and how to explain legal terms to clients.

JUNIOR ADMINISTRATOR

MP, AND V BUSINESS ENTERPRISE
1 2010 - 1 2011
  • Reception duties - responsibilities included answering incoming phone calls and assisting customers with phone-based inquiries
  • General administration which provided training using skills including filing, data processing, records management, and writing communication.

Education

High School Diploma -

SILVER OAKS SECONDARY SCHOOL
Johannesburg
01.2008 - 12.2009

DIPLOMA IN LAW - Law

UNIVERSITY OF SOUTH AFRICA
Johannesburg
07.2021 - Current

Motivation

I have shown strong interest in my future career, expanding my overall experience and my knowledge regarding the legal system. I am hardworking and use every challenge as an opportunity to learn and gain experience and insight. I do a lot of research during my spare time to further my understanding of our legal systems, as well as International Law.

Skillsandcharacteristics

  • General administration which provided training in the use of skills including filing, data processing, records management, and writing communication.
  • Deliver exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions.
  • Train Cartrack clients and internal staff on the use of the Fleet Pages.
  • Assist in interpreting reports for data analysis
  • When required or on request, accompany RMs and AMs to prospective clients and do demonstrations of the product before purchase

References

  • Charmaine Maine, Supervisor, 060 340 0504
  • Dreyer Rothmann, Fleet Manager, 061 674 4114
  • Riedwaan Kops, Supervisor, 083 200 0088

Timeline

Credit Controller

MTN Group (SA)
08.2023 - Current

DIPLOMA IN LAW - Law

UNIVERSITY OF SOUTH AFRICA
07.2021 - Current

FLEET TRAINER

CARTRACK
04.2021 - 07.2023

CREDIT CONTROLLER

CARTRACK
04.2021 - 11.2021

DEBT COLLECTOR

CSS CREDIT SOLUTIONS SERVICES
07.2019 - 03.2020

DEBT COLLECTOR

HTN ATTORNEYS' DEBT COLLECTION SPECIALISTS
02.2016 - 03.2019

DEBT COLLECTOR

VVM ECO PARK INC
04.2013 - 07.2015

High School Diploma -

SILVER OAKS SECONDARY SCHOOL
01.2008 - 12.2009

JUNIOR ADMINISTRATOR

MP, AND V BUSINESS ENTERPRISE
1 2010 - 1 2011
Stephnie Anuchka TwalaCredit Controller