Antony Van Aswegen
Branch Manager
Pretoria
Summary
Achieved significant customer satisfaction and revenue growth at Skynet Worldwide Express through expert relationship building and branch operations management. Demonstrated excellence in staff management and risk mitigation, enhancing service quality and financial stability. Proficient in MS Office with a strong ability to lead teams and make informed decisions, fostering long-term client partnerships and operational efficiencies.
As a skilled Branch Manager, I have a proven track record in coordinating team and financial activities. I am a friendly and adaptable professional with remarkable leadership and program management skills. I am highly detail-oriented and have successfully met and exceeded branch goals, demonstrating expertise in customer service relations and sales management.
I am a hardworking and passionate job seeker with strong organizational skills, eager to secure an entry-level GM position to help the team achieve company goals. My goal is to seek and maintain a full-time position that offers professional challenges, utilizing my interpersonal skills, excellent time management, and problem-solving abilities.
An enterprising GM, I am successful in leading every facet of new and ongoing business operations. As a strategic thinker and tactical decision-maker with a passion for serving customers and exceeding expectations, I am a creative problem solver skilled at de-escalating situations and driving positive change.
Overview
5
5
years of professional experience
Work History
Branch Manager
Skynet Worldwide Express
2024.03 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Cost Savings Month on Month and Financial year.
- KPI Reports achieving and making history in achieving the lowest Undelivered report for Johannesburg as Branch Manger.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Engaged employees in business processes with positive motivational techniques.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Evaluated and negotiated contracts to procure favorable financial terms.
Premium Service General Manager
Skynet Worldwide Express
2022.01 - 2024.03
- Domestic Airfreight Specialist with a focus on cost management and financial oversight. Expertise in pharmaceutical and medical deliveries, consistently meeting FY budget targets and driving substantial sales growth.
- Sales Growth: Increased sales by 300% from the base client portfolio, with ongoing negotiations to secure additional high-value clients.
- Analytical Expertise: Utilized advanced analytical tools to evaluate investment options, guiding clients toward well-informed decisions in their wealth management strategies.
- Client Satisfaction: Enhanced client satisfaction through personalized financial solutions and tailored investment recommendations.
Industry Engagement: Stayed ahead of competition by attending industry events and conferences, continuously updating knowledge on market trends and financial product innovations. - Relationship Building: Built long-lasting relationships with high-net-worth clients, ensuring consistent achievement of their financial goals.
- Referral Network: Established a robust referral network within the community, generating substantial leads for premium services.
- Collaboration: Worked closely with internal partners to deliver comprehensive wealth management services.
- Sales Techniques: Implemented effective sales strategies to grow business from existing clients and attract new prospects.
Feedback Monitoring: Monitored customer feedback and generated reports to identify areas for improvement. - Vendor Relations: Developed and managed relationships with vendors to secure cost-effective products and services.
- Issue Reporting: Reported issues to higher management with great detail, ensuring prompt resolution.
- Negotiation Skills: Negotiated prices and services with customers and vendors to reduce expenses and increase profitability.
Employee Development: Observed employee strengths and initiated mentoring programs to improve areas of weakness. - Cost Management: Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Financial Oversight: Monitored financial performance, set budgets, and controlled expenses to ensure financial stability and long-term organizational growth.
- Professional Attributes
Strategic thinker with a strong analytical background.
Proven ability to build and maintain high-value client relationships.
Skilled in developing cost-effective strategies and managing budgets.
Effective communicator with excellent negotiation skills.
Dedicated to continuous improvement and professional development.
Contract Manager
Skynet Worldwide Express
2019.04 - 2022.03
- Pharmaceutical and medical deliveries. Maintaining a 99% delivery Conformance.
- Resolved contractual disputes in a timely manner, minimizing potential risks and financial losses for the company.
- Interpreted contact terms and coordinated solutions to resolve disputes between clients and service providers.
- Developed strong relationships with clients and vendors, fostering mutually beneficial partnerships.
- Collaborated with cross-functional teams to develop comprehensive contract strategies aligned with company objectives.
- Contributed to strategic planning initiatives by providing insights on current contractual commitments.
- Successfully managed high volumes of contracts simultaneously while meeting tight deadlines and ensuring accuracy.
- Worked closely with account team to identify areas to improve cash flow and leverage tools to improve cash flow from contracts.
- Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
- Reduced costs for the organization by effectively negotiating favorable contract terms with suppliers and vendors.
- Provided expert guidance on contractual matters to project managers, facilitating smooth project execution.
- Supported timely and complete billing by documenting milestones and submitting accurate invoicing paperwork.
- Built and managed processes for tracking and monitoring department performance.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Supply Chain Management 1 Year - Supply Chain
DaVinci
Johannesburg, South Africa 2001.04 -
Skills
Customer Service
Branch Operations Management
Relationship Building
Relationship building and management
Team Player
Staff Management
Decision-Making
Sales management
Operations Management
Client Relationship Management
Risk Mitigation
Proficient in MS Office
Friendly
Accomplishments
Branch Manager of the Year 2024
Brand Ambassador Reward 2022
Timeline
Branch Manager
Skynet Worldwide Express
2024.03 - Current
Premium Service General Manager
Skynet Worldwide Express
2022.01 - 2024.03
Contract Manager
Skynet Worldwide Express
2019.04 - 2022.03
Supply Chain Management 1 Year - Supply Chain
DaVinci
2001.04 -
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