Anne - Jolee Fourie
Sales Administrator
Johannesburg
Summary
Dynamic sales administrator and river rafting guide with extensive experience in customer service. Highly organized, professional, establishes relationships with customers. Stays calm under pressure. Builds constructive relationships with co-workers in the work place for improved productivity. Aims to grow and constantly improve and refine skills to be better suited for the position or for better positions.
Overview
2
2
years of professional experience
Work History
Sales Administrator
Diversified Alloys (Pty) Ltd
02.2024 - Current
- Ensure clients have confirmations of their orders, of delivery details and of any delays.
- Ensure all necessary records are valid, approved and stored.
- Continuously improved internal processes by suggesting and implementing changes that led to streamlined workflows and time savings for the sales administration team.
- Analyzed sales data to identify trends and areas of improvement, providing insightful reports to the sales team for strategic planning.
- Ensured customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Continuous learning and improvement in the office environment.
- Maintained accurate records of client interactions in CRM software for better tracking of communications history and future actions needed.
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
River Raft Guide
Bushwhacked Outdoor Adventures
12.2021 - Current
- Gaining knowledge on surviving the outdoors, reading the waters and efficient emergency tactics to ensure a client's safety through rapids.
- Assisted, with small to large events, in catering; serving; and procedures.
- Built good relationships with co workers through productive teamwork under strenuous conditions.
- Fostered a culture of continuous learning among colleagues, leading skill-building sessions on various rafting techniques.
- Strengthened guide team performance through proactive knowledge sharing and open collaboration during trips.
- Cultivated positive relationships with local businesses, fostering partnerships that enhanced overall guest experience.
- Contributed to team success by effectively coordinating with fellow guides and support staff for seamless operations.
- Ensured top-notch client care by closely monitoring weather conditions and making adjustments as needed for optimal rafting experiences.
- Demonstrated strong problem-solving abilities during unexpected situations while guiding groups downriver.
- Maintained high safety standards by conducting regular equipment inspections and implementing updated protocols.
Education
No Degree - Executive Assistant And Executive Secretary
Unicollege
Johannesburg, South Africa 04.2001 -
High School Diploma -
Krugersdorp Highschool
Johannesburg, South Africa 04.2001 -
Skills
Report Generation
Client Retention Strategies
Sales Training
Sales Tracking
Physical Fitness
Environmental awareness
Client Education
Route Planning
Water safety knowledge
Outdoor Survival Skills
Art history knowledge
Teaching Art Workshops
Hand and power tools
kung fu and art
Athlete for the South African international Wushu federation. Competed Nationally and received winning place awards.
Fine arts in my own time
Timeline
Sales Administrator
Diversified Alloys (Pty) Ltd
02.2024 - Current
River Raft Guide
Bushwhacked Outdoor Adventures
12.2021 - Current
No Degree - Executive Assistant And Executive Secretary
Unicollege
04.2001 -
High School Diploma -
Krugersdorp Highschool
04.2001 -