Annahlice Moganedi
Customer Service Representative
Kempton Park
Summary
Highly motivated customer service agent with about 3 years experience of delivering exceptional customer support over the phone and in contact as well. I have a proven ability to solve problems efficiently. I am very committed to delivering great customer service and exceeding customer expectations. I always listen actively to customers to ensure that I provide the best solutions and build trust in the customer.
Overview
2
2
years of professional experience
2020
2020
years of post-secondary education
Work History
Customer service agent
Dash Bpo
09.2024 - 01.2025
- Manage customer credit account
- Process credit limits
- Authorize customer sales
- Assist with credit application
Assistant Team leader
Icontact Bpo
03.2024 - 08.2024
- Assist Team leader with agent call evaluation
- Shadowing Team leader with day to day duties
- Assist with agent coachings
- Assist with Team managing
- Assist with floor walking
- Assist with weekly team report
Customer service agent
Icontact Bpo
01.2023 - 02.2024
- Order processing
- Resolving customer queries and complaints
- Manage customer accounts
- Process product returns and refunds
- Taking payments
Sales representative
Halewood Promotions
12.2022 - 06.2023
- Selling company products to customers
- Negotiate deals
- Building and maintaining long-term customer relationships
- Resolve customer complaints
Education
Grade 12 - Mathematics,Physical science,Life sciences,Geography,English Hl,Afrikaans FAL,Life orientation
Sir Pierre Van Ryneveld High School
Kempton Park, GautengHigher certificate - Life and environmental sciences
University of South Africa
Skills
Computer literacy
Timeline
Customer service agent
Dash Bpo
09.2024 - 01.2025
Assistant Team leader
Icontact Bpo
03.2024 - 08.2024
Customer service agent
Icontact Bpo
01.2023 - 02.2024
Sales representative
Halewood Promotions
12.2022 - 06.2023
Higher certificate - Life and environmental sciences
University of South Africa
Grade 12 - Mathematics,Physical science,Life sciences,Geography,English Hl,Afrikaans FAL,Life orientation
Sir Pierre Van Ryneveld High School
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