Summary
Overview
Work History
Education
Skills
Certification
Awards
Projects
Languages
Timeline
Generic

ANGELLINA Khumalo

Call Center Agent
Johannesburg

Summary

As a passionate Call center agent, I am a very fast learner and able to think quickly when called upon. I am a real people's person with a genuine passion and flair for communication. I am able to display real empathy and efficiency when dealing with all types of customers and I am able to multitask very well.

Overview

5
5
years of professional experience
4
4
Certifications

Work History

Call Center Agent

Hollard
Johannesburg
10.2019 - 10.2020
  • I was under the Standard Bank UCount Rewards program
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Educational Assistant

Johannesburg Hospital School
Johannesburg
07.2022 - 07.2023
  • It was a contract
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Maintained safety and security by overseeing students in recess environments.

Cashier

Delforno
Johannesburg
08.2021 - 12.2021
  • I was a part-time cashier.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.

Administrator

Youth@Work
Johannesburg
03.2023 - 05.2024
  • Improved employee productivity with effective time management strategies for daily tasks.
  • YouthProfiler's first administrator

Education

Certificate in Caring for Elderly People -

FDP
Online

MoveUP certificate powered by Nedbank
Online

Matric -

Beyhan College
Johannesburg
11.2018

Skills

Leadership

Certification

Fluent

Awards

  • Best Tourism Student / 2017
  • Best Athlete / 2015

Projects

Ucount Rewards Program from Standard Bank

Languages

English
Advanced (C1)
Zulu
Advanced (C1)
IsiXhosa
Beginner (A1)
Sotho
Beginner (A1)

Timeline

Administrator

Youth@Work
03.2023 - 05.2024

Educational Assistant

Johannesburg Hospital School
07.2022 - 07.2023

Cashier

Delforno
08.2021 - 12.2021

Call Center Agent

Hollard
10.2019 - 10.2020

Certificate in Caring for Elderly People -

FDP

MoveUP certificate powered by Nedbank

Matric -

Beyhan College

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ANGELLINA Khumalo Call Center Agent