Summary
Overview
Work History
Education
Skills
Personal Information
Interests
Timeline
Hi, I’m

Ntokozo Mlangeni

None
1528 Lawu Street Nguni Section

Summary

My Name is Ntokozo Mlangeni a passionate and dedicated 23-year-old Passionate and dedicated young professional with a strong drive to deliver exceptional results. Committed to excellence and known for a hardworking nature, attention to detail, and a collaborative mindset. Thrive in team environments and believe in continuous learning and personal growth. Eager to contribute meaningfully to a dynamic organization while developing both professionally and personally.

Overview

3
years of professional experience
2
Languages

Work History

Clientele

Call Center Agent
01.2023 - 01.2024

Job overview

  • Answered inbound calls and assisted customers with inquiries and issues.
  • Provided product information and troubleshooting support.
  • Processed orders, returns, and account updates.
  • Maintained customer records and ensured timely follow-ups.

SA Business School

Debt Collector
01.2021 - 01.2023

Job overview

  • Contacted debtors via phone, email, and letters to collect overdue payments.
  • Negotiated payment plans and settlements, improving recovery rates.
  • Maintained accurate records of interactions and payment agreements.
  • Ensured compliance with debt collection laws and ethical standards.
  • Provided management with regular updates on collection progress.
  • References Team leader
  • Tina Cellphone number:0768853117
  • Manager Agrinate Cellphone number:0748044011

Education

FRANCISCAN MATRIC PROJECT
Boksburg

Grade 12

University Overview

Subjects

English first additional language

IsiZulu Home language

Afrikaans second additional language

Business studies

History

Life Orientation

Mathematical literacy

Rosebank College
Braamfontein

Diploma In Commerce In Business Management

University Overview

Diploma in Commerce (Business Management)

Rosebank College, South Africa

Completed coursework toward diploma | 2021

Did not complete due to financial constraint

Skills

Project Management

Personal Information

Personal Information
Age: 23

Interests

Personal development / self-improvement Leadership and teamwork activities Community involvement / volunteering Digital skills (eg, learning Excel, social media marketing)

Timeline

Call Center Agent
Clientele
01.2023 - 01.2024
Debt Collector
SA Business School
01.2021 - 01.2023
FRANCISCAN MATRIC PROJECT
Grade 12
1 2020
Rosebank College
Diploma In Commerce In Business Management
Ntokozo MlangeniNone