Month of Professional experience
Anelisa Cindy Mazukwana
Student
Khayelitsha
Summary
Disciplined and focused College of Cape Town student with a strong ambition to excel in the customer service field. Currently pursuing a National Tourism Diploma at the College of Cape Town, achieving excellent grades throughout studies. Developed a solid foundation in financial skills, multitasking, and digital proficiency through assessments and projects. Combining passion for delivering exceptional customer service with workplace skills, confident in ability to embark on a successful career within the industry and make valuable contributions to it.
Overview
1
1
1
1
Certification
2
2
Languages
Work History
Call Center Agent
Anthony Richards and Associates
06.2023 - 07.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Addressed customer account discrepancies and concerns.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Under Graduate - Tourism
College Of Cape Town
Cape TownSkills
analytical skills
planning skills
accuracy
attention to details
problem analysis
computer literate
Certification
Certificate of Achievement N5
Timeline
Certificate of Achievement N5
07-2024
Call Center Agent
Anthony Richards and Associates
06.2023 - 07.2024
Under Graduate - Tourism
College Of Cape Town