Anelisa Masotla
Heuweloord
Summary
Results-driven Office Administrator with expertise in employment and labour sectors. Specialises in diary management, logistics coordination, and financial oversight. Handles enquiries and appeals to enhance service delivery through effective communication. Experienced in debt recovery and collections, achieving targets consistently. Supports sales and data administration with strong skills in Microsoft Office, project coordination, and budget monitoring.
Overview
21
21
years of professional experience
Work History
Office Administrator
Department of Employment and Labour
12.2011 - Current
- Provided secretarial services, prepared presentations, recorded minutes, and quality-checked submissions to support effective meetings.
- Managed Director’s diary, scheduled meetings, and handled correspondence to ensure efficient communication.
- Coordinated logistics, including travel arrangements and venue bookings.
- Managed records and confidential documents, tracked assignments, and monitored project progress.
- Monitored office budget, processed claims, and handled procurement to maintain financial control.
Practitioner – Beneficiary Services UIF: Appeals and Enquiries
Department of Labour
04.2010 - 11.2011
- Handled ministerial, public protector, and UIF-beneficiary services enquiries to facilitate effective resolution of concerns.
- Processed appeals and supported Appeals Board Committee by ensuring timely and accurate documentation.
- Compiled monthly and quarterly statistics to track performance and inform service improvement initiatives.
Collections Agent (Outbound)
Woolworths Financial Services
09.2008 - 11.2008
- Executed outbound calls to recover debts, engaging customers to resolve outstanding accounts.
- Monitored overdue accounts, initiating contact with debtors through phone calls and written correspondence.
- Collected on aging and past due accounts, coordinating sustainable payment arrangements to encourage remittance.
- Achieved debt collection targets in line with agreed deadlines.
Sales Assistant/Data Administrator
CN Business Furniture
02.2007 - 05.2008
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Maintained databases and prepared reports to support client quotations.
- Conducted stock-taking and managed filing systems to ensure timely follow-up on deliveries.
- Kept shelves neat, clean and organised through visual merchandising.
Intern
Department of Community Safety
04.2005 - 06.2005
- Conducted research on community safety issues in Western Cape to inform local policy development.
- Contributed to project management tasks, tracking progress and coordinating with team members for timely completion.
- Observed office staff daily tasks to learn about their roles and responsibilities.
- Maintained organised and updated file systems for easy staff use.
Education
B-Tech Degree - Public Management
Cape Peninsula University of Technology
01-2009
National Diploma - Public Management
Cape Peninsula University of Technology
01-2005
Matriculation -
Queenstown Girls’ High School
01-2002
Skills
- Microsoft Office proficiency
- Office management
- Project coordination
- Budget monitoring
- Record keeping
- Internet research
- Analytical thinking
- Time management
- Attention to detail
- Pressure management
- Negotiation techniques
- Communication skills
- Organisational abilities
- Typing speed: 45 WPM
Languages
isiXhosa
Proficient
C2
English
Proficient
C2
Afrikaans
Upper Intermediate
B2
isiZulu
Advanced
C1
Sotho
Proficient
C2
References
- Ms. Sanele Nkungwana, Deputy Director, Department of Employment and Labour, 071 856 3392, 076 983 2781, sanele.nkungwana@labour.gov.za
- Ms. Petunia Lessing, Director, Department of Employment and Labour, 066 301 4645, petunia.lessing@labour.gov.za
- Mr. Shadrack Mashalaba, Acting Director, Department of Employment and Labour, 076 982 6821, shadrack.mashalaba@labour.gov.za
Attributes
- Honest, reliable, and punctual
- Self-confident and independent
- Adaptable and a fast learner
- Works well under pressure
Timeline
Office Administrator
Department of Employment and Labour
12.2011 - Current
Practitioner – Beneficiary Services UIF: Appeals and Enquiries
Department of Labour
04.2010 - 11.2011
Collections Agent (Outbound)
Woolworths Financial Services
09.2008 - 11.2008
Sales Assistant/Data Administrator
CN Business Furniture
02.2007 - 05.2008
Intern
Department of Community Safety
04.2005 - 06.2005
B-Tech Degree - Public Management
Cape Peninsula University of Technology
National Diploma - Public Management
Cape Peninsula University of Technology
Matriculation -
Queenstown Girls’ High School