Jean Margaret Brocco
OFFICE ADMINSTRATOR
Summary
Outgoing Office Administrator with 40 years of experience with strong organized administrative background in office management. Committed to helping provide positive, productive working environments through comprehensive administrative support. Respectful with positive attitude that creates for a warm and inviting office atmosphere. Organized and proactive individual brings enthusiasm for learning from administrative team. Detail-orientated and precise team player.
Overview
11
11
years of professional experience
Work History
Office administrator
Roller City (Pty) Ltd
Pinetown, SOUTH AFRICA
03.2021 - Current
- Prepare accurate quoting with pricing & timeline for delivery,
- Prepare accurate quoting with pricing & timeline for delivery, follow up on outstanding quotes.
- Kept reception area clean and neat to give visitors positive impression.
- Answered +80 incoming calls and emails per day, responding to clients and relaying messages to staff to ensure swift resolutions.
- Archiving all documentation, facilitating smooth recordkeeping and retrieval within prescribe protocols.
- Managed office supplies and inventory for day-to-day operations, with cost savings of up to 20%.
- Managed employee records on database to maintain accuracy and updated information.
- Collected and evaluated timesheets and managed electronic timekeeping systems.
- Executed monthly payroll with meticulous diligence on Sage Pastel Accounting and Payroll software.
- Effectively checked & received consignment stock, dispatched with accuracy.
- Processing general office admin of invoicing, job cards, credit notes, purchase orders. doing month end roll over on Pastel Account software.
- Customer Age analysis kept to 30 days and COD payments paid on time.
RENATAL AGENT
WAKEFIELDS
BEREA DURBAN, SOUTH AFRICA
10.2019 - 02.2021
- Monitored individual leasing agent performance and coached on successful strategies.
- Enforced policies and rules for all tenants.
- Collected, completed, and processed lease applications with100% accuracy.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Performed background checks on all apartment applicants. Validated rental eligibility by using established company verification process.
- Showed prospective tenants around properties and provided detailed information on key features.
- Answered 50 calls and emails, responding to prospects questions quickly and clearly.
- Created proposals, lease offers and documents for incoming and current tenancies.
- Distributed and followed up on tenant renewal notices.
- Kept accurate records of all resident and tenant correspondence.
- Stayed connected with prospective Landlords, keeping them informed of rental process of their properties.
General Office Administrator
Unocor Construction Services cc
PINETOWN, SOUTH AFRICA
03.2013 - 09.2019
- Answered + 60 daily telephone calls and email enquiries, minimizing correspondence backlogs.
- Processed invoices and financial data with 100 % accuracy.
- Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Organized filing systems and maintained records and documentation in alignment with company policies and data security protocols.
Education
Certificate - CASH CENTRE TELLER TRAINING
ABSA BANK
South AfricaCertificate - IOB- (Institute of Banking)
Damlien
South AfricaCertificate - Payroll - Wages
Accsys - Payroll
South AfricaCertificate - Sales
Sales Impact
South AfricaMatriculation - ENGLISH, AFRIKAANS, MATHS, ACCOUNTING, BIOLOGY GEOGRAPHY
Pietermaritzburg Girls High School
South AfricaSkills
- Office management
- Manage hi-volume switchboard
- Office inventory management
- Travel coordination
- Sage 50 Cloud proficiency
- Administering payroll processing
- Office administration
- Microsoft Office proficiency
- Bookkeeping
- Debt collection
- Customer service
- Month-end reporting
- Invoicing
- Cash handling
- Business Correspondence
- Financial Services Support
- Supervision Abilities
Timeline
Office administrator
Roller City (Pty) Ltd
03.2021 - Current
RENATAL AGENT
WAKEFIELDS
10.2019 - 02.2021
General Office Administrator
Unocor Construction Services cc
03.2013 - 09.2019
Certificate - CASH CENTRE TELLER TRAINING
ABSA BANK
Certificate - IOB- (Institute of Banking)
Damlien
Certificate - Payroll - Wages
Accsys - Payroll
Certificate - Sales
Sales Impact
Matriculation - ENGLISH, AFRIKAANS, MATHS, ACCOUNTING, BIOLOGY GEOGRAPHY
Pietermaritzburg Girls High School
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