Anele Cwesi
Customer Assistant At Tills
Johannesburg,Gauteng
Summary
Proven achiever with extensive experience in customer service and administrative roles, notably at Woolworths. Excelled in Microsoft applications and organization, enhancing operational efficiency and customer satisfaction. Demonstrated exceptional communication and problem-solving skills, leading to a positive work environment and streamlined processes. Achieved significant improvements without exceeding a single numerical percentage in documentation accuracy and customer engagement.
Overview
18
18
years of professional experience
1
1
Certification
1
1
Call centre certificate
1
1
Cecritarial
Work History
Customer Assistant at Tills
Woolworths
07.2019 - 03.2024
- Handled cash transactions accurately while adhering to company security protocols.
- Supported promotional events by setting up displays and engaging customers in product demonstrations.
- Communicated effectively with customers to address inquiries about products, services, or store policies.
- Assisted customers in locating desired items, ensuring a positive shopping experience.
- Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
- Coordinated with other departments to resolve any issues affecting the customer experience.
- Adapted quickly to new promotions or policy changes, ensuring accurate information was relayed to the customer.
- Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
- Built strong relationships with customers by providing personalized recommendations and attentive service.
Front End Controller
Shoprite
02.2017 - 07.2019
- Mentored junior staff members, fostering a positive work environment conducive to professional growth and development.
- Implemented cost-saving measures, identifying inefficiencies and reallocating resources to achieve optimal results.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Ensured compliance with tax regulations by managing the timely preparation and filing of all required returns.
- Collaborated with other functional areas to develop integrated solutions for complex business challenges related to finance operations.
Administrative Assistant
Pick N' Pay
01.2006 - 12.2007
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Rosebank College
Bramfontain Johannesburg Minerva High School
Alexandra Johannesburg Corner Stone Hr
Randburg 01.2005 - 07.2005
Skills
Microsoft applications proficiency
Accomplishments
- Supervised team of Number staff members.
- Resolved product issue through consumer testing.
- Achieved Result through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
- Collaborated with team of Number in the development of Project name.
Languages
Xhosa
Bilingual or Proficient (C2)
Xhosa, English, N Sotho, S Sotho, Tswana
Upper intermediate (B2)
Certification
Matric
Timeline
Customer Assistant at Tills
Woolworths
07.2019 - 03.2024
Front End Controller
Shoprite
02.2017 - 07.2019
Administrative Assistant
Pick N' Pay
01.2006 - 12.2007
Corner Stone Hr
01.2005 - 07.2005
Matric
11-2001
Rosebank College
Minerva High School
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