André Botes
Senior Manager
Stellenbosh,WC
I find that the harder I work, the more luck I seem to have.
Thomas Jefferson
Summary
Highly proactive manager with 4 years of experience in team leadership in restaurant industry. Background includes sales, management and customer service in fast-paced settings.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Senior Manager
The Fat Butcher
Stellenbosch, Western Cape
02.2017 - 02.2022
- Evaluated hiring, firing and promotions requests.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored and motivated team members to achieve challenging business goals.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained and supervised staff.
- Orchestrated positive customer experiences by overseeing every area of restaurant operations.
- Maintained facility and grounds to present positive image.
- Set clear expectations and created positive working environment for employees.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Waiter
La Romantica
Stellenbosch, Western Cape
01.2016 - 07.2016
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Education
High School Diploma -
01.2012 - 12.2012
Aviation
01.2014 - 12.2014
Finished my Commercial Pilot License theoretical exams.
Skills
Staff Management
Point of Sale (POS) system operation
Passion for customer satisfaction
Natural leader
Staff Scheduling
Wine knowledge
Wine service
Dining area maintenance
Guest relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Manager - The Fat Butcher
02.2017 - 02.2022
Waiter - La Romantica
01.2016 - 07.2016
AIFA - , Aviation
01.2014 - 12.2014
Afrikaanse Hoër Seunskool - High School Diploma,
01.2012 - 12.2012