André Botes
Senior Manager
Stellenbosh,WC
I find that the harder I work, the more luck I seem to have.
Thomas Jefferson
Summary
Highly proactive manager with 4 years of experience in team leadership in restaurant industry. Background includes sales, management and customer service in fast-paced settings.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Senior Manager
The Fat Butcher
Stellenbosch, Western Cape
02.2017 - 02.2022
- Evaluated hiring, firing and promotions requests.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored and motivated team members to achieve challenging business goals.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained and supervised staff.
- Orchestrated positive customer experiences by overseeing every area of restaurant operations.
- Maintained facility and grounds to present positive image.
- Set clear expectations and created positive working environment for employees.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Waiter
La Romantica
Stellenbosch, Western Cape
01.2016 - 07.2016
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Education
High School Diploma -
01.2012 - 12.2012
Aviation
01.2014 - 12.2014
Finished my Commercial Pilot License theoretical exams.
Skills
Staff Management
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Manager - The Fat Butcher
02.2017 - 02.2022
Waiter - La Romantica
01.2016 - 07.2016
AIFA - , Aviation
01.2014 - 12.2014
Afrikaanse Hoër Seunskool - High School Diploma,
01.2012 - 12.2012