Stephan Kriel
General Manager
Johannesburg
Summary
Stephan is a South African ID Holder having over 20 years’ experience in the hospitality industry experienced business leader with demonstrated strategic planning, great problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. He supervised a diverse team of over 20 restaurant staff, while also managing dining room, bar, and administrative responsibilities. He has vast experience in the ordering and managing of food, supplies, and beverages, as well as inventory control and auditing of stockrooms Stefan maintained and developed a superb dining experience for families and couples and Ensured Occupational Safety and Health Act, local health and safety codes, and restaurant safety to maintain security and assure policies are met. Guaranteed food quality and 100% customer satisfaction by auditing menu items and food service performance.
Overview
28
28
years of professional experience
Work History
Senior Manager
The Barron
04.2022 - Current
- Ensure daily store operational requirements are met
- Staff Supervision
- Food and liquor costs
- Stock control
- Recruiting, training and supervising staff
- Agreeing and managing budgets
- Planning menus
- Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
- Promoting and marketing the business
- Overseeing stock levels
- Ordering supplies
- Producing staff rotas
Owner/Manager
Praia de Peixe
03.2009 - 06.2021
- Enhanced operational performance by developing effective business strategies, systems and procedures
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables
- Assembled and managed teams for development, construction, sales and marketing initiatives
- Identified client business and operational needs and introduced services to provide solutions
- Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques
- Set pricing structures according to market analytics and emerging trends
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations
- Assessed, optimized and elevated operations to target current and expected demands.
Cabin Crew Member
Air Aquarius Aviation
Johannesburg
03.2004 - 11.2008
- Followed company regulations and rules promoting safe environment for both travelers and employees
- Served beverages and food items and provided key information about offerings to passengers during flights
- Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process
- Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times
- Completed flight logs, passenger action reports and inventory paperwork with high attention to detail
- Offered answers to passengers' questions and resolved issues that arose during flights
- Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures
- Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays
- Followed safety, passenger and supply pre-flight checklists.
Waiting Staff Member
Rovos Rail
Pretoria
01.2001 - 01.2004
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware
- Collaborated with host, bus person and cook to serve up food and beverage options
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Front Office Receptionist
Fairlawns Boutique
Johannesburg
01.1999 - 01.2001
- Greeted incoming guests and verified paperwork to manage smooth check-in
- Produced and distributed clear and error-free business correspondence, file documentation and internal team memoranda
- Managed customer complaints and rectified issues to complete satisfaction
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement
- Delivered key administrative support to coworkers, taking on additional tasks during peak times
- Handled payment processing duties and provided customers with receipts and proper bills and change
- Supported office needs including taking messages, scanning documents and routing business correspondence
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor
- Prepared packages for shipment by generating invoices and setting up courier deliveries
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety
- Set travel arrangements and gathered documents for management and executive staff meetings and trips
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons
- Created and optimized employee schedules to secure proper coverage for all shifts.
Hazyview
Highgrove House
01.1998 - 01.1999
- Welcomed each patron warmly, opened door, engaged guest to learn how to best serve and escorted guest to table or placed name on waitlist with communication of wait time
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times
- Collaborated with host, bus person and cook to serve up food and beverage options
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sales Consultant
Supa Quick Brakpan
01.1996 - 12.1997
- Priced out products upon request of customers
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases
- Recommended new and innovative products and services to customers based on individual interests and needs
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
Education
Degree - Hospitality Management
Skills
NameCurrent Job TitleSenior Restaurant ManagerPersonal DetailsIdentity NumberRace and GenderWhite MaleMarital StatusSingleLocationBryanston/ HurlinghamKey SkillsLabor RelationsStaff training and DevelopmentSales LeadershipWorks well under pressureEmployee DevelopmentCustomer RelationsBusiness ManagementTime Management
Troubleshooting and problem resolution
Cross-functional collaboration
Property storage management
Strategic planning
Documentation and reporting
Business administration
Budgeting
Sales and marketing
Staff Management
Financial Management
Reporting oversight
Staff training/development
Relationship building
Coaching and mentoring
Food preparation and safety
Employee scheduling
Effective leader
Verbal and written communication
Efficient multi-tasker
Additional Information
- Drivers’ License Code: C1 Current cost to company: R Notice period: 1 Month
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Senior Manager - The Barron
04.2022 - Current
Owner/Manager - Praia de Peixe
03.2009 - 06.2021
Cabin Crew Member - Air Aquarius Aviation
03.2004 - 11.2008
Waiting Staff Member - Rovos Rail
01.2001 - 01.2004
Front Office Receptionist - Fairlawns Boutique
01.1999 - 01.2001
Hazyview - Highgrove House
01.1998 - 01.1999
Sales Consultant - Supa Quick Brakpan
01.1996 - 12.1997
Include your High School education - Degree, Hospitality Management