ANDISIWE TOMOSE
Technical Client Support
East London
Summary
Results- driven, reliable and seasoned professional with a decade experience in initiating and managing relationships with customers. Familiar with serving as a point of contact for Sales after Sales Client Service. Technically inclined with improved interpersonal skills, functions productively as an individual and within a team. I am looking for an opportunity to execute skills in any relatable role.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Service Controller
Daisy Business Solutions
10.2019 - Current
- Collect copier readings data for monthly billing purposes.
- Provide telephone & remote client support for software and hardware issues.
- Experience managing support tickets, maintain CRM & BPO data entries.
- Log service calls and dispatch technicians, update feedback on calls and close when completed.
- Experience in AnyDesk and TeamViewer remote assist
- Generate invoices and quotes for chargeable service calls.
- Manage and coordinate service calls with technicians, clients and dealers across the country.
- Excellent communication skills, both verbal and written.
Consumable Sales Consultant
Daisy Business Solutions
East London
08.2017 - 09.2019
- Cold calling new business
- Generating sales quotes, orders upon acceptance and invoice for delivery to the client
- Liaise with suppliers and clients to ensure delivery in accordance with set ETAs
- Maintaining old client relations and developing new relations
- Meeting set monthly sales targets
- Complete paperwork,managing transactions, and report sales data
- Provided sales and customer service assistance to walk-in traffic
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
Customer Care Assistant
Sportmans Warehouse
East London
08.2015 - 08.2017
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Manage till float and balancing at close of business
- Liaise with supplies about ordered inventory, return of damaged/expired stock
- Hourly sales announcements
Education
CERTIFICATION - CompTIA A+, CompTIA N+
IT Academy
Gauteng 08.2022 - 08.2023
SENIOR CERTIFICATE - Mathematics, English, Afrikaans, Physical Sciences, Life Sciences, Geography, Life Orientation
Greenpoint Secondary School
East London 01.2008 - 12.2013
Skills
MS Office Suite
BPO
CRM
SalesLogix
Sage
TeamViewer and AnyDesk
Multitasking Abilities
Excellent communication
References
Janine Langley - Operations Manager Joyce Gqiba - Admin Manager
Daisy Business Solutions Sportsmans Warehouse
043 701 8800 071 751 6677
Timeline
CERTIFICATION - CompTIA A+, CompTIA N+
IT Academy
08.2022 - 08.2023
Service Controller
Daisy Business Solutions
10.2019 - Current
Consumable Sales Consultant
Daisy Business Solutions
08.2017 - 09.2019
Customer Care Assistant
Sportmans Warehouse
08.2015 - 08.2017
SENIOR CERTIFICATE - Mathematics, English, Afrikaans, Physical Sciences, Life Sciences, Geography, Life Orientation
Greenpoint Secondary School
01.2008 - 12.2013