Dynamic Service Controller at Rentokil-Initial with a proven track record in optimizing technician productivity and enhancing customer satisfaction. Adept in data management and fostering teamwork, I excel in problem-solving and communication, ensuring seamless operations and prioritizing national accounts. Committed to delivering exceptional service while maintaining a positive and adaptable approach.
Hi, I’m
FLORENCE DLADLA
Service Planner
LINBRO PARK
Summary
Overview
25
years of professional experience
Work History
Rentokil- Initial
Service Controller
02.2000 - Current
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Zoning, routing ad planning of Portfolio for the Technicians.
- Monitoring of the Productivity daily.
- Liaises with Customers for booking of new installations and subsequent treatments.
- National tracker to be up to date prior to the Friday meetings always. Making sure that the National accounts are a priority in the first two weeks of the month.
- House keeping to be done daily to achieve the required productivity and the State of Service.
- Daily communication with the Team via Whatsapp platform to update them on their performance, clients complaints.
- Day- Day communication with the Supervisor of any issues that were brought up in the previous day or after hours.
Education
Mancosa Long Distance EducationDurban, South Africa
High School Diploma
04.2001
University Overview
Skills
Friendly, positive attitude
Travelling , Watching TV, playing music, helping the needy
Travelling , Watching TV, playing music, helping the needy
Its my passion to travel around the country and meet new people and having access to view the nature of our country. During my spare time, i like watching Tv, could be musical channel, Exploring, home channel, and movies are a must channels to watch. Im my community i have children who are less fortunate, they cant afford extra lessons, im a go to person to assist them. Some have gone as far as been their role model. I encourage them that education is their weapon to their brighter future. Im my community i also help the elderly people by giving them advise to sort out their healthy challenges, social life as well as financial planning.
Timeline
Mancosa Long Distance Education
High School Diploma
04.2001
Service Controller
Rentokil- Initial
02.2000 - Current
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