Andile Mkaza
Vanderbijlpark
Summary
Results-oriented professional skilled in supporting clients and enhancing operational efficiency. Works effectively in both team and independent environments, maintaining focus under pressure. Promotes effective communication and collaboration while driving positive outcomes through proactive problem-solving and attention to detail.
Overview
2
2
Languages
1
1
Certification
6
6
years of professional experience
Work History
Control Room Operator
EKS Vehicle Tracking Company
04.2022 - 01.2023
- Monitored vehicle status to ensure operational efficiency.
- Opened maintenance tickets for vehicles requiring service to ensure timely resolution.
- Informed clients of vehicle issues, including battery disconnections and out of province alerts, while assisting in vehicle location.
- Assist clients if they have problems with their tracking App.
- Assisted clients with issues and escalated to relevant departments for prompt resolution.
Fleet Management System Administrator
CANCOM (South Africa)
09.2016 - 04.2019
- Activating the system after installation on the vehicle.
- Upload the system on the server to activate the vehicle.
- Conducted product checks to verify functionality of vehicle units, ensuring accurate reporting and operation.
- Training the Supervisors and users on how to operate the system after installation.
- Troubleshooting and assisting the user when encountering problems with the system.
- Trained fleet managers and supervisors on issuing cards and remotely locking/unlocking vehicles, improving security protocols.
- Marketed and promoted fleet management system to private and public sector institutions, enhancing product visibility.
- Marketing and selling the system to potential clients during events and conferences.
- Attend conferences, events and gatherings to operate the Kiosk and demonstrate to clients.
- Attend conferences and relevant gatherings to market and sell the system.
- Doing PowerPoint presentations to prospective customers.
- Updating information on Company brochures, pamphlets and presentations.
- Monitored inventory levels to ensure adequate stock for upcoming projects. and ensuring that there is enough stock for future projects.
- Generated reports for customers and management and completed administrative duties.
Education
Matric - English, Afrikaans, Mathematics Literacy, Geography, Economics, Business Economics, Life Orientation
Sasol High School
Sasolburg, FSN4 Marketing Management - Marketing Management, Entrepreneurship, Management Communication, Computer Practice
Flavius Mareka TVET College
Sasolburg, FSN5 Marketing Management - Marketing Management, Entrepreneurship, Sales Management, Computer Practice
Flavius Mareka TVET College
SasolburgN6 Marketing Management - Marketing Management, Market Research, Marketing Communication, Sales Management
Flavius Mareka TVET College
SasolburgSkills
- Vehicle monitoring
- Fleet management
- Fleet systems
- Troubleshooting support
- Equipment monitoring
- Technical training
- Client communication
- Client relations
- Problem solving
- Workflow coordination
- Efficiency enhancement
- Written communication
- Service excellence
- Ethical conduct
- Accurate
Custom
- Mr. Sibusiso Shongwe, Manager: CANCOM (South Africa), 072 805 4695
- Beverley Ngoako, EKS Vehicle Tracking Company, 082 438 2507
Languages
English
Proficient
C2
Sotho
Proficient
C2
Certification
- Driver's Licence
Interests
- Reading
- TV watching
Personal Information
- ID Number: 900327 5309 081
- Health Status: Good
Timeline
Control Room Operator
EKS Vehicle Tracking Company
04.2022 - 01.2023
Fleet Management System Administrator
CANCOM (South Africa)
09.2016 - 04.2019
Matric - English, Afrikaans, Mathematics Literacy, Geography, Economics, Business Economics, Life Orientation
Sasol High School
N4 Marketing Management - Marketing Management, Entrepreneurship, Management Communication, Computer Practice
Flavius Mareka TVET College
N5 Marketing Management - Marketing Management, Entrepreneurship, Sales Management, Computer Practice
Flavius Mareka TVET College
N6 Marketing Management - Marketing Management, Market Research, Marketing Communication, Sales Management
Flavius Mareka TVET College