Andeson Chikuwa
Waiter
Durban
Summary
Assistant Restaurant Manager supports shift planning, floor supervision, and team coaching to keep service smooth during peak periods. Strengthens guest satisfaction by handling 13+ guest complaints per month, reinforcing health and safety standards, and keeping staff aligned with daily priorities. Helps maintain order flow, service pace, and team accountability across busy dining shifts.
Overview
1
1
Language
13
13
years of professional experience
Work History
Restaurant Manager
Old Town Italy
Durban, South Africa
03.2025 - Current
- Scheduled employees to keep shifts well-staffed.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs.
- Analysed customer feedback, initiating changes in service and menu offerings to address concerns and boost repeat business.
- Guaranteed compliance with food safety procedures and quality control guidelines.
Bar Waiter
Tiger's Milk kitchen and bar
Durban, South Africa
01.2023 - 02.2025
- Greeted customers with warmth and professionalism, seating accordingly and offering helpful advice on menu selections and current offers.
- Worked with energy and enthusiasm to maintain a fun, positive bar atmosphere for optimised customer.
- Maintained safe hygiene and food handling standards for full compliance.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
Restaurant Waiter
La Parada restaurant
Durban , South Africa
01.2021 - 01.2023
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Maintained safe hygiene and food handling standards for full compliance.
Head Waiter
Doppio Zero
01.2020 - 01.2021
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Documented customer orders, calculated bills and processed payments.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Advised on menu options based on allergies and preferences.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
Bar Server
The Big Easy Winebar Hilton Hotel
Durban, South Africa
01.2016 - 01.2019
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Greeted new customers, answered initial questions and took drink orders.
- Greeted new customers and offered immediate seating assistance.
- Communicated effectively with kitchen staff to maintain timely service and deliver special requests.
- Removed discarded trash and used dishes from customer tables.
Head Waiter
Lupa Osteria
Durban, South Africa
01.2014 - 01.2016
- Provided high-quality dining service and guest support.
- Assisted with staff supervision and table coordination.
- Maintained dining area cleanliness and service standards.
Education
Certificate of Higher Education - Food And Safety Management
Intertek
Durban, South AfricaHigh school certificate - High school
Chindunduma high school
Mt Darwin, HarareSkills
Restaurant operations management
Customer service
Inventory & stock control
Scheduling & workforce planning
Food safety compliance
Team leadership & staff training
Complaint resolution
Supplier & vendor coordination
Cash handling & financial reconciliation
Operational efficiency improvement
References
Available upon request
Timeline
Restaurant Manager
Old Town Italy
03.2025 - Current
Bar Waiter
Tiger's Milk kitchen and bar
01.2023 - 02.2025
Restaurant Waiter
La Parada restaurant
01.2021 - 01.2023
Head Waiter
Doppio Zero
01.2020 - 01.2021
Bar Server
The Big Easy Winebar Hilton Hotel
01.2016 - 01.2019
Head Waiter
Lupa Osteria
01.2014 - 01.2016
High school certificate - High school
Chindunduma high school
Certificate of Higher Education - Food And Safety Management
Intertek