Anderson Chikuhwa
Durban
Summary
With solid foundation in customer service and team leadership, I excel in creating welcoming environment and managing staff effectively. My communication skills foster positive interactions, while problem-solving abilities ensure smooth operations. Adaptable and enthusiastic, I bring energy and commitment to delivering exceptional dining experiences.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
Old Town Italy
03.2025 - Current
- Scheduled employees to keep shifts well-staffed.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs.
- Analysed customer feedback, initiating changes in service and menu offerings to address concerns and boost repeat business.
- Guaranteed compliance with food safety procedures and quality control guidelines.
Bar Waiter
Tiger's Milk kitchen/bar
01.2023 - 02.2025
- Greeted customers with warmth and professionalism, seating accordingly and offering helpful advice on menu selections and current offers.
- Worked with energy and enthusiasm to maintain a fun, positive bar atmosphere for optimised customer.
- Maintained safe hygiene and food handling standards for full compliance.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
Restaurant Waiter
La Parada restaurant
01.2021 - 01.2023
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Maintained safe hygiene and food handling standards for full compliance.
Hotel Waiter
Beverly Hills Hotel
01.2020 - 01.2021
- Contributed to the hotel''s reputation for excellent service by consistently receiving positive reviews from satisfied customers.
- Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
- Ensured adherence to health codes by routinely sanitizing workstations and dining areas throughout shifts.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
Restaurant Waiter
The Big Easy Winebar Hilton Hotel
01.2016 - 01.2019
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Greeted new customers, answered initial questions and took drink orders.
- Greeted new customers and offered immediate seating assistance.
- Removed discarded trash and used dishes from customer tables.
- Communicated effectively with kitchen staff to maintain timely service and deliver special requests.
Room Service Server
Hyatt Regency Harare,The Meikles Hotel
01.2014 - 01.2016
- Enhanced guest satisfaction by promptly delivering room service orders and attending to special requests.
- Assisted the kitchen staff with food preparation tasks, contributing to efficient order processing times.
- Utilized strong multitasking skills while balancing multiple orders simultaneously, optimizing workflow efficiency.
Education
Certificate of Higher Education - Food and safety
Intertek
Durban, South Africa04-2026
High school certificate - High school
Chindunduma high school
Mt Darwin, Harare10-2007
Skills
Restaurant Operations Management
Customer Service Excellence
Team Leadership & Staff Training
Staff Recruitment & Development
Cash Handling & Financial Reconciliation
Health & Safety Compliance
Scheduling & Workforce Planning
Complaint Resolution
Supplier & Vendor Coordination
Food & Beverage Knowledge
Service Quality Monitoring
Operational Efficiency Improvement
Staff motivation
Languages
English
References
Available upon request
Timeline
Restaurant Manager
Old Town Italy
03.2025 - Current
Bar Waiter
Tiger's Milk kitchen/bar
01.2023 - 02.2025
Restaurant Waiter
La Parada restaurant
01.2021 - 01.2023
Hotel Waiter
Beverly Hills Hotel
01.2020 - 01.2021
Restaurant Waiter
The Big Easy Winebar Hilton Hotel
01.2016 - 01.2019
Room Service Server
Hyatt Regency Harare,The Meikles Hotel
01.2014 - 01.2016
Certificate of Higher Education - Food and safety
Intertek
High school certificate - High school
Chindunduma high school