ANENE SIMONA CONSTANT
CLIENT SERVICE ADMINISTRATOR
42 Ottery Road, Wynberg
Summary
I am currently working at Momentum Corporate. This will be my 9th year of service. It is also my first permanent job and I have learnt a lot over the years. I am currently seeking growth opportunities and a job that is closer to my home. I am a knowledgeable and dedicated customer service professional with extensive experience in the long term insurance industry. My purpose is to provide excellent customer service by working smartly, accurately and going the extra mile to assist clients. I'm a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. I am an organized, dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Client Services Administrator
Momentum
01.2016 - Current
- Attend to daily queries
- Provide customers with quality assistance through phone calls and emails
- Accurately update member information on system
- Updating clients on progress of their queries
- Daily use of Office Outlook, Microsoft Excel and Word
- Call centre: Answered phone calls and provided callers with pertinent information and assistance
- Microsoft Teams and Zoom meetings
- Monthly data accuracy clean-ups
- Dispatch letters and proof of payments to clients and third parties
- Process monthly foreign payments via Forex system
- Process death claims including lump sum payouts
- Recoup overpayments from clients and third parties
- Spouse and beneficiary appropriations
- Process bi-annual attestations (Proof of Existence) for international clients
- Verify clients’ bank accounts via AVS link
- Tax Reconciliation & Directives via ebTax system
- Process monthly annuity payments on Orbit Portal and Workflow system
- Assist walk-in clients
- Conduct peer to peer training sessions with Microsoft Teams
- Compile monthly training stats
- Compile member and fund level stats by generating different reports from system
- Reconcile Medical aid and short term billings or claim files
- Printer skills: copying, faxing, scanning, and printing
- Met customer call guidelines for service levels, handle time and productivity
- Exhibited high energy and professionalism when dealing with clients and staff
- Maintained up-to-date knowledge of product and service changes
- Trained new personnel regarding company operations, policies and services
- Sought ways to improve processes and services provided
- Investigated and resolved customer inquiries and complaints quickly
- Conducted training and mentored team members to promote productivity and commitment to friendly service
Client Services Learner
Momentum
02.2015 - 12.2015
- EB Yenzani Internal training
- Calculating disability benefit payments on Excel
- Attend to contact centre and e-mail queries from claimants
- Dispatch letters and proof of payments to third parties
- Applied effective time management techniques to meet tight deadlines
- Identified issues, analyzed information and provided solutions to problems
- Organized and detail-oriented with a strong work ethic
- Resolved problems, improved operations and provided exceptional service
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement
- Exercised leadership capabilities by successfully motivating and inspiring others
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
- Self-motivated, with a strong sense of personal responsibility
- Assisted with day-to-day operations, working efficiently and productively with all team members
Education
Some College (No Degree) -
Invuya Institute of Learning
The Business Center, 2 Ncondo Pl, Umhlanga Ridge, 02.2020 - 01.2021
Some College (No Degree) -
Faisit (pty) Ltd
57 Sovereign Dr, Route 21 Business Park, Centurion 02.2015 - 01.2016
National Senior Certificate: Bachelor's Pass -
Norman Henshilwood High School
Constantia Main Rd, Plumstead, Cape Town, 7806 01.2014 - 12.2014
Skills
Good communication and interpersonal skillsundefined
Timeline
Some College (No Degree) -
Invuya Institute of Learning
02.2020 - 01.2021
Client Services Administrator
Momentum
01.2016 - Current
Some College (No Degree) -
Faisit (pty) Ltd
02.2015 - 01.2016
Client Services Learner
Momentum
02.2015 - 12.2015
National Senior Certificate: Bachelor's Pass -
Norman Henshilwood High School
01.2014 - 12.2014
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