Loice Mavunga
Distribution Support Manager
Port Elizabeth
Summary
Able to plan, prioritize, and execute any task that I am mandated to drive, also able to work under pressure coping with multiple deadline demands.
Overview
28
28
years of professional experience
6
6
years of post-secondary education
Work History
Distribution Support Manager
Momentum
Port Elizabeth
07.2018 - Current
- Manage general operations and infrastructure
- Daily management and effective planning, identification of service failures and problem resolution.
- Management of business efficiency through optimization of people, processes, systems and technology.
- Managing escalation processes until they are resolved
- Responsible for training and events planning including RSVPs
- Administrative support to the Regional Sales Manager
- Responsible for all system, process and technology training requirements for internal and external stakeholders
- Execution of panel management for each BC
- • Maintain meaningful business relationships with all IFAs and Momentum Employees
- • Independent Financial Advisor (IFA) contract management process
- • Managing and recording client query processes and ensuring that queries are tracked, accurately resolved and used as a mechanism to improve client service and business
- • Creating positive work climate and culture to energize employees, giving meaning to work, minimizing work disruption and maximizing employee productivity.
- • Control the budget for area of responsibility, including the timeous processing of expenditures and implementation of financial regulations within budget constraints
- • Recording of IFA expenditure on the conflict of interest record keeping tool
Distribution Support Administrator
Momentum
Port Elizabeth, South Africa
02.2003 - 06.2018
- Understanding end-to-end processes across all product lines
- Understanding end-to-end systems capabilities across all product lines
- Challenging processes that do not serve the business - ease of business
- Good understanding of Compliance process adherence and impact of non-adherence
- Quotes fulfillment and tracking
- Professional presentation of quote and relevant supporting documentation
- Accountable for the new business process - end to end completed with least amount of comeback
- Process application form and engage with Financial Adviser or personal assistant
- Engage with Financial Adviser practice staff ensuring processing happens smoothly through understanding and conveying the reason for requirements
- Ensure all cases and new business applications are correctly recorded and kept up to date on activity manager
- Log appropriate activities, Quotes, Engagements and Applications on system
- Consulting systems, viewing progress and also making sure documents pull through correctly
- Managing pipeline business and driving submission of requirements to ensure cases issue
- Having regular engagement sessions with Business Consultant to update on status of all quotations, pipeline business and any other sales enablement updates
- Prepare Consultant for engagement – by providing quotes and pipeline business
- Training of Financial Adviser practice staff through knowledge sharing of digital capabilities (Power BI, MDS On Line now Adviser Connect etc.)
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations were managed.
Receptionist
Dr PA Holani
Port Elizabeth, South Africa (Remote)
12.1996 - 01.2003
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for patients
- Confirmed appointments, communicated with patients, and updated patient records.
- Answered phone promptly.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, patients and emails.
- Maintained confidentiality of information of patients.
Education
No Degree - B Com Law
University of Port Elizabeth
Port Elizabeth, South Africa 01.1996 - 01.2002
Skills
Leadership and Team Management
Problem Solving
Decision Making
Empathy
Timeline
Distribution Support Manager
Momentum
07.2018 - Current
Distribution Support Administrator
Momentum
02.2003 - 06.2018
Receptionist
Dr PA Holani
12.1996 - 01.2003
No Degree - B Com Law
University of Port Elizabeth
01.1996 - 01.2002