Loice Mavunga
Distribution Support Manager
Port Elizabeth
Summary
Able to plan, prioritize, and execute any task that I am mandated to drive, also able to work under pressure coping with multiple deadline demands.
Overview
28
28
years of professional experience
6
6
years of post-secondary education
Work History
Distribution Support Manager
Momentum
Port Elizabeth
07.2018 - Current
- Manage general operations and infrastructure
- Daily management and effective planning, identification of service failures and problem resolution.
- Management of business efficiency through optimization of people, processes, systems and technology.
- Managing escalation processes until they are resolved
- Responsible for training and events planning including RSVPs
- Administrative support to the Regional Sales Manager
- Responsible for all system, process and technology training requirements for internal and external stakeholders
- Execution of panel management for each BC
- • Maintain meaningful business relationships with all IFAs and Momentum Employees
- • Independent Financial Advisor (IFA) contract management process
- • Managing and recording client query processes and ensuring that queries are tracked, accurately resolved and used as a mechanism to improve client service and business
- • Creating positive work climate and culture to energize employees, giving meaning to work, minimizing work disruption and maximizing employee productivity.
- • Control the budget for area of responsibility, including the timeous processing of expenditures and implementation of financial regulations within budget constraints
- • Recording of IFA expenditure on the conflict of interest record keeping tool
Distribution Support Administrator
Momentum
Port Elizabeth
02.2003 - 06.2018
- Understanding end-to-end processes across all product lines
- Understanding end-to-end systems capabilities across all product lines
- Challenging processes that do not serve the business - ease of business
- Good understanding of Compliance process adherence and impact of non-adherence
- Quotes fulfillment and tracking
- Professional presentation of quote and relevant supporting documentation
- Accountable for the new business process - end to end completed with least amount of comeback
- Process application form and engage with Financial Adviser or personal assistant
- Engage with Financial Adviser practice staff ensuring processing happens smoothly through understanding and conveying the reason for requirements
- Ensure all cases and new business applications are correctly recorded and kept up to date on activity manager
- Log appropriate activities, Quotes, Engagements and Applications on system
- Consulting systems, viewing progress and also making sure documents pull through correctly
- Managing pipeline business and driving submission of requirements to ensure cases issue
- Having regular engagement sessions with Business Consultant to update on status of all quotations, pipeline business and any other sales enablement updates
- Prepare Consultant for engagement – by providing quotes and pipeline business
- Training of Financial Adviser practice staff through knowledge sharing of digital capabilities (Power BI, MDS On Line now Adviser Connect etc.)
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations were managed.
Receptionist
Dr PA Holani
Port Elizabeth
12.1996 - 01.2003
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for patients
- Confirmed appointments, communicated with patients, and updated patient records.
- Answered phone promptly.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, patients and emails.
- Maintained confidentiality of information of patients.
Education
No Degree - B Com Law
University of Port Elizabeth
Port Elizabeth, South Africa 01.1996 - 01.2002
Skills
Leadership and Team Management
Timeline
Distribution Support Manager
Momentum
07.2018 - Current
Distribution Support Administrator
Momentum
02.2003 - 06.2018
Receptionist
Dr PA Holani
12.1996 - 01.2003
No Degree - B Com Law
University of Port Elizabeth
01.1996 - 01.2002
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