Summary
Overview
Work history
Education
Skills
Languages
Certification
Accomplishments
Affiliations
Timeline
Generic

Ané Strydom

Pretoria,Gauteng

Summary

Administrative professional with experience in document management and customer service. Recognised for strong problem-solving abilities and a proactive approach. Adept at using Microsoft Office to support operations and enhance team productivity. Committed to delivering high-quality service in fast-paced environments.

Overview

8
8
years of professional experience
1
1
Certification

Work history

Academic Secretary

Belgium Campus iTversity
Pretoria, South African
07.2022 - Current
  • Executed daily operational tasks with precision, ensuring efficient workflow.
  • Adapted to new processes, boosting team productivity.
  • Met tight deadlines while maintaining accuracy and attention to detail.
  • Delivered exceptional customer service by resolving queries efficiently and professionally.
  • Supported colleagues by fostering a collaborative working environment.
  • Demonstrated strong problem-solving skills, enhancing customer satisfaction through effective issue resolution.
  • Utilised Microsoft Word and software tools for professional documentation and internal communications.
  • Initiated skill development, leading to improved operational outcomes.

Tutor

Eagle Academy
Pretoria, South Africa
01.2020 - 07.2022
  • Regularly assessed student progress and implemented tailored improvement strategies.
  • Fostered a positive learning environment to enhance student focus and participation.
  • Encouraged open communication during sessions to increase comfort levels.
  • Maintained detailed records of student progress, identifying areas for further development.

Customer Service Agent

Emirates Airlines
Johannesburg, South Africa
03.2017 - 08.2019
  • Delivered high-quality customer service while maintaining professionalism in challenging situations.
  • Resolved technical issues and customer complaints within set timeframes, enhancing satisfaction.
  • Accurately recorded data and managed queries using CRM system.
  • Served as first point of contact for customer queries via phone and digital platforms.
  • Assisted customers in navigating website to improve user experience.
  • Communicated effectively with stakeholders to foster transparency and trust.
  • Trained new team members, facilitating a smooth onboarding process.
  • Handled high volumes of queries through efficient multitasking.

Education

Commercial Pilot License

Eagle Air Flight School
Pretoria
07.2022 -

Private Pilot License

Loutzavia Flight School
Pretoria, Gauteng
01.2021 - 04.2022

Skills

  • Document drafting
  • Customer support
  • Task management
  • Team collaboration
  • Problem solving
  • Data entry
  • Time management
  • Active listening
  • Conflict resolution
  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Team building
  • Strategic planning
  • Resourcefulness

Languages

English
Proficient (C2)
Afrikaans
Proficient (C2)

Certification

Applied Digital Skills – Grow with Google

Introduction to Generative AI - O'Reilly

Accomplishments

    Employee of the Year – Belgium Campus iTversity, 2024

    Recognized for outstanding performance, dedication to excellence, and consistent contribution to team success and organizational goals.

Affiliations

Crossfit

Aviation

Reading

Timeline

Academic Secretary

Belgium Campus iTversity
07.2022 - Current

Commercial Pilot License

Eagle Air Flight School
07.2022 -

Private Pilot License

Loutzavia Flight School
01.2021 - 04.2022

Tutor

Eagle Academy
01.2020 - 07.2022

Customer Service Agent

Emirates Airlines
03.2017 - 08.2019

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Ané Strydom