NHLAMULO ROXETTE CHAUKE

• Provide high-level legal, executive, and operational support within a regulated professional indemnity insurance environment.
• Draft, review, and redline legal documentation, memoranda, and correspondence.
• Support professional indemnity claims and litigation-related processes.
• Maintain governance-compliant electronic and physical matter files.
• Consult with internal legal counsel, external attorneys, and service providers.
• Assist with compliance documentation, regulatory tracking, and reporting.
• Ensure document accuracy and adherence to internal governance frameworks.
• Prepare board packs, steering committee documentation, and governance reports.
• Draft formal agendas, minutes, and executive meeting records.
• Coordinate cross-functional meetings involving Legal, Risk, IT, Compliance, and vendors.
• Manage executive diaries, action trackers, and stakeholder follow-ups.
• Compile presentations, workshop materials, and status reports.
• Support evaluation and implementation of an enterprise Insurance Claims Management System (ICMS).
• Assist with stakeholder workshops, requirements gathering and process documentation.
• Support vendor engagement coordination and governance reporting.
• Track project milestones, action items, and documentation control.
• Provide administrative and operational oversight to ensure project continuity.

• Provided full-spectrum litigation and intellectual property secretarial support within a high-volume legal practice.
• Drafted High Court documents including Summons, Pleas, Affidavits and Notices.
• Compiled litigation bundles and prepared court-ready documentation.
• Managed court filing deadlines and diarized critical dates.
• Consulted with Sheriffs, Messengers, correspondent attorneys, and clients.
• Conducted Dictaphone typing and document formatting.
• Prepared and prosecuted local and foreign trademark applications.
• Processed official actions and dealt with compliance requirements.
• Drafted registry correspondence and client reports.
• Prepared powers of attorney and authorizations of agents.
• Updated BMS and internal matter management systems.
• Assisted with invoicing, billing, and cost estimates.

• Supported legal and executive functions with document preparation and diary management.
• Assisted with insurance-related legal administration.

• Provided executive-level administrative support within a highly regulated banking environment.
• Formed part of a KYC (Know Your Client) remediation project team.
• Conducted Quality Control (QC) on KYC re-registrations to ensure alignment with internal compliance policies and applicable financial regulatory legislation.
• Reviewed and verified client documentation to ensure adherence to FICA and related regulatory requirements.
• Ensured accuracy and completeness of client records prior to approval and system updates.
• Identified discrepancies and escalated non-compliant files in accordance with governance protocols.
• Assisted with compliance documentation, reporting, and stakeholder coordination.
• Maintained strict confidentiality and regulatory awareness within a compliance-driven environment.

• Provided full trademark secretarial and legal administrative support within a high-volume intellectual property practice.
• Managed local and international trademark renewals, filings, and prosecution processes.
• Drafted and prepared trademark applications, powers of attorney and related registry documentation.
• Conducted Dictaphone typing and formatted formal correspondence to clients, agents, and registries.
• Consulted with local and foreign associates, regulatory bodies, and clients.
• Managed attorney diaries, critical deadlines, and matter tracking.
• Prepared status reports and client communication updates.
• Updated internal matter management systems and ensured governance-compliant filing.
• Assisted with billing, cost estimates, and invoicing processes.
• Maintained strict deadline adherence within regulated intellectual property frameworks.

Assisted with pension payroll administration and legal-related processes
Managed pension documentation and client records
Supported compliance and regulatory procedures within pension fund operations
Assisted with payroll processing, verification, and reconciliation
Handled stakeholder communication and administrative support
Maintained confidentiality and accuracy in handling sensitive financial and legal information

• Answered routine correspondence on behalf of principal, initiating follow-up action.
• Monitored staff amenities and office supplies to make prompt reorders on low stock items.
• Assisted with the induction and training of new staff, sharing expertise and promoting best practice in legal administration.
• Provided first point of contact support, offering guidance and information to clients seeking legal assistance.
• Understood and applied legal policies and procedures in making applications, preparing documents and handling evidence, resulting in strong cases and arguments.
• Acted as first point of contact for internal and external customers, offering excellent customer service to improve satisfaction.
• Regularly reviewed and updated office procedures to comply with current legal regulations and firm policies.
• Implemented a digital filing system, significantly improving document retrieval times and office efficiency.
• Employed software in formatting, editing and manipulating documents and information to add, remove or correct details.
• Interviewed customers and investigated parties involved in lawsuits to obtain detailed information supporting clients' arguments.
• Contributed to team meetings, offering insights and suggestions for improving case handling and office operations.
• Managed diary and scheduling for senior solicitors, ensuring optimal organisation and time management.
• Organised and expedited flow of work through principal's office, initiating follow-up action.
• Oversaw support workers' activities to coordinate and guarantee high-quality work.
• Reviewed agreements and prepared contract summaries for contract sign-off process.
• Read and proofread documents and correspondence, checking content for compliance with legal procedures.
• Arranged team training sessions, establishing processes to capture and make legal know-how readily accessible.
• Enforced office compliance with health directions to avoid workplace injuries.
• Assisted in the preparation of court bundles, adhering to strict deadlines and specifications set by the court.
• Received and stored evidence securely, preventing loss of key items in litigation proceedings.
• Handled document management, filing and archiving legal documents for easy retrieval.
• Handled confidential client information with discretion, upholding privacy and data protection standards.
• Took own initiative to relieve senior staff of administrative detail.
• Prepared and submitted legal correspondence, ensuring accurate communication between all parties involved.

• Oversaw claims portfolios for Western Cape and Eastern Cape regions, ensuring compliance and timely processing.
• Ensured accurate data capture and compliance with RAF reporting standards.
• Prepared structured files and tracked documentation to ensure readiness for litigation, contributing to streamlined legal processes.
• Assisted in preparing legacy claims for litigation and investigation.
• Registered claims and appointed service providers for medical, actuarial, and investigative reports.
• Managed high-volume document control and file preparation.
• Facilitated documentation flow among RAF offices, attorneys, and service providers, enhancing collaboration and efficiency.
• Led large-scale scanning and digitization of historical claim files into system platforms.
• Coordinated stakeholders across multiple provinces in a regulated public-sector environment.
• Worked directly with Road Accident Fund offices across both provinces.