Amos Singh
Olifantsfontein
Summary
Aspires to belong in an organization where growth is vital, skills are developed and knowledge is nourished. An organization to learn and be empowered to contribute continuously under different challenging scenarios.
Overview
8
8
years of professional experience
Work History
Administrator
Mynet
02.2022 - Current
- Collate and organize data into the companies relevant data tools
- Assist in making sure all Google sheets are updated
- Work as part of our dedicated capturing team
- When copying data to do so accurately
- Meet the weekly and monthly deadlines
- Data needs to be updated on a continuous basis
- Improvements on data quality has to be made
- Provide feedback information on data received
- Provide reports on outstanding data
- Refrain from discussing Pre-vetting with sales agents directly.
Customer service Agent
Edcon Financial Services
12.2018 - 09.2020
- Obtains client information by answering telephone calls; interviewing clients; verifying information
- Determines eligibility by comparing client information to requirements
- Establishes policies by entering client information; confirming pricing
- Informs clients by explaining procedures; answering questions; providing information
- Maintains communication equipment by reporting problems
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
- Updates job knowledge by studying new product descriptions; participating in educational opportunities
- Accomplishes sales and organization mission by completing related results as needed
- Handle escalations in the escalation queues
- Retain customers who wish to close accounts.
Live chat support agent
Lotto Star
11.2017 - 12.2018
- Taking chats, inbound calls and responding to emails
- Calling registered players to convert them to deposit
- Calling players who have not completed registration and assisting with completing registration
- Processing players deposits into their accounts
- Checking players' accounts in regards to their bets, funds allocation, and active accounts
- Assist team members Navigate system when assistance is required
- Review players FICA documents and approve or decline documents.
Live chat support agent
Osiris Trading
12.2015 - 11.2017
- Taking chats, inbound calls and responding to emails
- Multi-Platform Ground Agent – dealt with multiple types of casino groups
- Create Skype groups, break roster and create templates for hot games for the team
- Assist team members Navigate system when assistance is required
- Link (Skype) different departments like fraud, VIP hosts, VIP Desk, Marketing when assistance is needed to communicate with players who are in contact with at that time with any medium of interaction (chat, call, email)
- Great multitasking skills eg
- Do 6 chats at the same time or take a call and 4 chats at the same time whilst reviewing accounts and resolving players
- Using up to 7 systems to resolve a query
- Assisting team members with navigating through systems and helping them resolve queries
- Training new team members to help them understand the additional system I work with (Wintingo-SMTM)
- Reminding team members to take breaks in different time slots
- Meeting high quality scores for interactions with players and meeting high amounts of stats by the interactions taken in shifts
- Logging query escalations players queries to different departments when necessary.
Education
No Degree -
Durban University of Technology
Durban, South Africa 04.2001 -
High School Diploma -
Raisethorpe Secondary
Pietermaritzburg, South Africa 04.2001 -
Skills
Events Coordination
New Hire Onboarding
Schedule Coordination
Supplies Ordering
Systems
OTP System
Zoho Customer CRM
3cxDialer
Telkom coverage systems, Vox lte and Fibre system
Leadership Experience
- Class representative first year university
- Senior waiter to assist with coaching waiters in training
- Training teams on a system that I understood more than others
- Athletics’ School team Captain in high school grade 11 and 12
- 2ic- (second in charge) in the team at edcon (6 months period)
Introduction
Aspires to belong in an organization where growth is vital, skills are developed and knowledge is nourished. An organization to learn and be empowered to contribute continuously under different challenging scenarios.
Personal Information
- ID Number: 930909 5690 08 3
- Gender: Male
- Nationality: South African
- Driving License: Code 10 PDP
Languages
English, isiZulu, Sotho
References
- Rutendo Ruvarashe, Administrator Manager, Mynet, 069 358 4855
- Vinolin Krishnalal, Call Centre Manager, Edcon Financial Services, 081 217 5210
- Mazwi, Call Centre Manager, Lotto Star, 082 581 8987
- Mary Goepe, Quality Assessor Manager, Osiris Trading, 0769610461
- Brenda Lunda, Student advisor Manager, Midrand Graduate Institute, 072 256 6930
- Munnir Shaw, Lecturer, Durban University of Technology, 031 373 5507 / 031 373 5821
Timeline
Administrator
Mynet
02.2022 - Current
Customer service Agent
Edcon Financial Services
12.2018 - 09.2020
Live chat support agent
Lotto Star
11.2017 - 12.2018
Live chat support agent
Osiris Trading
12.2015 - 11.2017
No Degree -
Durban University of Technology
04.2001 -
High School Diploma -
Raisethorpe Secondary
04.2001 -