Amelia Mikateko Tela

As a Managing Director at Well of Wisdom, my role is to

• Manage daily operations while overseeing multiple locations to foster increased productivity.
• Oversee operations and provide corrective feedback to achieve daily and long-term goals.
• Work closely with organizational leadership and board of directors to guide operational strategy.
• Monitor office workflow and administrative processes to keep operations running smoothly.

• As a Business Systems Analyst at MMerge, my job function included the following:
• Analyzing business requirements to propose the best possible system solutions
• Liaising with Actuaries to understand products and calculations
• Investigating calculation errors and Process failures on systems
• Writing functional specifications on product processes or calculations
• Testing product processes and calculations
• Liaising with programmers to resolve system issues
• Investigating data reports to identify potential data and system errors
• Managing own performance and development
• Ensuring effective and consistent service delivery and support to both internal and external clients in line with the Company Values and Treating Customers Fairly Principles.

As a Business Analyst for Telkom, my job function included the following:

• Business Analysis
• Analyses business requirements in terms of solution scope, feasibility, impact and cost
• Provide a consultative function and documentation to the sales staff as input to tenders and auditors when required
• Ensure that the User Requirement Specification meet the business requirement
• Ensure that the system solution meets the business requirement and conduct an operational readiness assessment
• Inform Small Business and Consumer stakeholder of new capability and provide supporting documentation
• Review and optimize implemented business processes to ensure that the processes are adapted to cater for identified areas of weakness/failure
• Investigate current industry & technological trends and make recommendation to introduce improvements
• Create features on Jira, specifying the Acceptance Criteria on a specific User Journey
• Working in an Agile environment where daily tasks were reported to Scum Masters
• Identify and document Small Business and Consumer Fulfillment Assurance Billing processes, policies and procedures and Work around BPIMs in the absence of system capability / long term automated solutions
• Deliver approved Business Process Improvement Managements for the Small Business and Consumer processes, policies and procedures and work around processes and Small Business and Consumer capability
• The Business Process Improvement Managements (BPIMs), should be efficient and concise to provide world class service to Small Business and Consumer customers
• Liaise with the organization to ensure compliance and understanding of the B Processes by conducting walk-thru sessions
• Continuously review and optimize implemented Business Process Improvement Managements to ensure that the processes are adapted as business evolves and matures
• Quality Assurance and Documentation
• Ensure all documents delivered adhere to the approved templates and document tracking and audit controls (version control, distribution/stakeholder lists, history of updates etc.)
• Ensure compliance with all Telkom governance, procedures and process for approvals
• Ensure that documentation delivered have undergone a review process and meet the quality standards and all impacted business area inputs
• Evaluate implemented BPIMs and optimize processes accordingly ensuring documentation always reflects latest business rule changes and process amendments
• To ensure that system capability aligns to documented business processes and rules
• Project and Time Management
• Projects / deliverables must be delivered within the agreed timeline by ensuring that for every project allocated a delivery plan is executed and managed
• Weekly tracking and status updates required for all assigned projects and deliverables
• Ensure that the tracking sheet is updated on a weekly basis and reflects the latest status for your deliverables
• Effective communication & liaison with all stakeholders
• Key announcements/projects to date:
• Implementation of the Telkom Pay Mobile point of sale device for Telkom Business
• Implementation of the Small and Medium Business E-Commerce Platform www.telkombusiness.co.za
• Assistance with Telkom Business YEP's implementation
• Implementation of Pinged Airtime
• Implementation of Telkom Plus 1 Online
• SmartBroadband Wireless Uncapped – Business
• Telkom fibre packages fibre to the home
• Implementation of All Hours and Business Hours productImplementation of the Customer Opt out campaign
• Enhancement of the USSD functions
• Implementation of the Telkom Mobile Website
• Enhancement of the Small Medium Business Digital Platform
• USSD functionality enhancements
• Enhancement of Telkom Consumer portal and mobile app
• Implementation of uncapped bundles for Small Medium Business
• Enhancing of the Telkom Auctioning process

• As a facilitator my role included
• Facilitating Communication Skills, Leadership Skills and Public speaking skills for various high school learners
• Facilitating programs for bursary students from GEMS on their annual school camps, preparing them for the year ahead.

As a Project Coordinator at Telkom, my job function included the following:

• To plan and coordinate the Business Requirements Solutions Forum where all new Telkom Concepts are discussed and run through the costing process
• To track that all documents delivered in the Telkom Business Operations adhere to the approved templates and audit controls (version control, distribution/stakeholder lists and history of updates) within the Business Analysis (BA) Environment
• To track the applicable Business User Acceptance Testing and Post Implementation tests have been executed successfully for all planned new releases/changes deployed to production
• To track and collate open issues defects/incidents escalated for closure by Service Management
• To draft Minutes of meetings and distribute timeous after every meeting
• To maintain all internal BA team documents on the shared folder and ensure that these are up to date and not older than 5days old, for example leave schedule, Action logs, BA schedule, Delivery Acceptance Forms approval status, KPI team report, and other reports as determined by Senior Manager
• To organize and coordinate all team meetings and team events taking place
• Key announcements/projects to date:
• Took part in the testing and planning of the FreeMe product which provides Low mobile call rates to other SA networks – at 69C/per minute anytime and frees all its users from spending a lot of money in data and voice products,
• Assisted in tracking and compiling reports for the success of the lowest prepaid calling rate in South Africa (SIM-SONKE) and 8ta More also known as Telkom Mobile More
• Successful launching of Smartbroadband Wireless Uncapped for All Hours and Business Hours offers

• As the Telkom Bursary Graduate I did internship work at Telkom for the duration of my bursary during varsity holiday
• My responsibilities as an intern where to:
• Ensure National Network Availability and Performance throughout all Telkom Exchanges and all Telkom Services all over Gauteng Province
• To ensure Service Quality on a day to day basis, 24 hours, 7 days and 365 days
• Reporting of Network Faults using various systems such as IP Activator, Unibase and Webforce
• Key announcements/projects to date:
• Monitoring of the 2010 World Cup Network Stadiums
• Received a spotlight award for exceeding our monthly targets of logging tickets.