Ameer Ebrahim

• Assisted in training new till operators, sharing best practices and company policies to improve overall team performance.
• Provided exceptional customer service by addressing inquiries and resolving any issues promptly.
• Adhered strictly to company cash handling policies and procedures, minimizing discrepancies and maintaining accountability for till funds.
• Handled cash, credit, and debit transactions with precision, ensuring accurate drawer counts at the end of shifts.

Co-ordinated and assisted the boarding of major cruise liners such as Virgin Cruises and Norwegian Dawn. The position enhanced customer service experience by providing fast and efficient service and doing everything in my ability to ensure the smooth check in of the client, from the boarder control to the rooms in which the client will be staying.

• Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
• Supported inventory management tasks by conducting regular stock checks and updating records accordingly.
• Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
• Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.