Dynamic professional with extensive expertise in customer service, sales, and administrative functions, complemented by strong computer literacy. Recognized for exceptional communication and interpersonal skills that foster collaboration among colleagues and management. Proven ability to thrive under pressure while meeting deadlines, with a track record of optimizing office workflows and enhancing team productivity. Committed to supporting organizational goals through effective scheduling, coordination, and the implementation of efficient processes that drive operational excellence.
Hi, I’m
AMANDA E. BOTHA
Administrative
Rustenburg
Summary
Overview
23
years of professional experience
10
Certifications
Work History
Vexma SecurityPhokeng
Administrator
07.2025 - Current
Job overview
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development. (12 Hour Shifts)
GMG MARKETINGPretoria
DIRECTOR
01.2017 - Current
Job overview
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices. (8 hours a day)
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations. (Daily)
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability. (Weekly and Monthly)
SSGMooinooi
Regional Administrator
06.2022 - 02.2025
Job overview
- ADMINISTRATIVE DUTIES
- Updating of files and reports
- Print rosters for SITE files
- Order equipment as instructed and authorized
- Manage stock control on equipment
- PPE, Uniform and Stationary
- Do typing as instructed
- Booking of required Trainings
- Filing of Incident reports, operational documents
- Issue uniforms and complete documentation
- Responsible for purchasing of disposables for office use
- IMS Secure (LSBO, SBO, Field Audit, PTO etc.)
- Closing of Incidents
- Assisting with closing of Investigations / Incidents
- Responsible for IMS Secure
- Western Crime Stats
- YTD Stats – Monthly
- Reference: Corrie Kruger – 079 887 4904
- Regional Administrator for Samancor
- Compiling of Weekly Alcohol Reports
- Compiling of Weekly Crime Stats
- Compiling of Monthly Alcohol Reports
- Compiling of Monthly Crime Stats
- Reference: Mandi Combrinck – 082 564 0155
- Dirk Voges – 072 307 2133
- Developed effective communication channels within the region, promoting transparency and employee engagement.
- Increased staff productivity with comprehensive training programs and performance evaluations.
CK RENOVATIONSPretoria
Administrative Assistant
01.2016 - 01.2020
Job overview
- MAKING APPOINTMENTS (Daily)
- COMMUNICATING WITH CLIENTS (Daily)
- MANAGING TEAMS (9 hour shifts)
- QUOTES AND INVOICES (Weekly basis)
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed. (4 hours a day)
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes. (6 hours a day)
- Developed filing system for historical documents, preserving important company records and improving access to information. (Daily)
NR 1 PANELBEATERS / C3 PANELBEATERS / G6 PANELBEATERSPretoria
Part Owner
01.2017 - 01.2018
Job overview
- BUYING OF STOCK (Weekly)
- COMMUNICATING WITH CLIENTS (Daily)
- MANAGING OF WORKERS (Daily)
- QUOTES AND INVOICES (Daily)
- Built a loyal clientele base through personalized attention to client needs and consistently delivering outstanding results on every project undertaken.
- Developed strong partnerships with suppliers, leading to improved product quality and better pricing for our business.
- Managed day-to-day business operations.
MONITOR NETCenturion
Management Trainee
01.2015 - 01.2016
Job overview
- MONITORING OF HOUSE ALARMS (99% Success Rate)
- MONITORING OF BUSINESS ALARMS (99% Success Rate)
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
PCM CONTRACTORSValhalla
Administrator
01.2014 - 01.2015
Job overview
- ADMINISTRATIVE DUTIES (Daily)
- DEBTORS AND CREDITORS
- PETTY CASH (Daily)
- ANSWERING OF PHONES (Constant)
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Improved employee productivity with effective time management strategies for daily tasks.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
EGEN MAINTENANCE SOLUTIONSValhalla
Administrator
01.2013 - 01.2013
Job overview
- GENERAL OFFICE DUTIES
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Improved employee productivity with effective time management strategies for daily tasks.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
VALHALLA APTEEKValhalla
Assistant
01.2012 - 01.2013
Job overview
- ADMINISTRATIVE DUTIES
- DEBTORS AND CREDITORS
- PETTY CASH
- ANSWERING OF PHONES
- BUYING OF STOCK
- Stock Take
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
QUALITY CARSRichardsbay
Administrator
01.2010 - 01.2011
Job overview
- Answering of phones (4 hours a day)
- Administrative duties
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
CHATTERLY’S TEA GARDENValhalla
WAITRESS
01.2009 - 01.2010
Job overview
- CLIENT SERVICE
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Used cash registers and credit card machines to cash out customers.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
PLANET FITNESSCenturion
Telemarketer
01.2007 - 01.2009
Job overview
- MARKETING OF PRODUCTS
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Recorded and updated customer information in online systems.
- Recorded contact information of customers and potential customers in internal database.
- Completed daily and weekly sales reporting using assigned tools.
- Completed daily cold calling and outreach to build sales pipeline.
- Improved overall call quality by adhering to company guidelines and best practices consistently.
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Supported fellow team members by offering encouragement, sharing best practices, and participating in group training sessions.
VIDEO DENValhalla
Shop Assistant
01.2006 - 01.2007
Job overview
- RENTING OF DVD’S
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Organized shelves to remove slow moving items and add new merchandise.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
CENTURION DEBT COLLECTORSCenturion
Manager's Assistant
01.2004 - 01.2006
Job overview
- Send and Receive faxes
- Sending of Emails
- Send Debt Letters
- Handling of Enquiries
- Filing of Correspondence and Documents
- Summons and Re-Issue
- Warrant and Re-Issue
- Increased workplace efficiency through meticulous organization of office space resulting in easily accessible files for quick reference.
- Supported manager in achieving revenue targets by conducting market research and identifying potential business opportunities.
- Managed and prioritized incoming correspondence, ensuring timely responses and effective communication with external partners.
- Managed multiple tasks simultaneously, maintaining strict deadlines and ensuring accuracy in all deliverables.
- Improved customer satisfaction ratings, addressing client concerns promptly and professionally.
ALMEGA SCHOOL AND SPORTValhalla
Assistant
01.2003 - 01.2004
Job overview
- Filing
- Administrative duties
- Sales
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Performed wide-ranging administrative, financial and service-related functions.
Education
Eldoraigne High SchoolCenturion
High School Diploma
12.2002
University Overview
Skills
* Office administration
* Customer service
* Administrative support
* Problem-solving
* Attention to detail
* Staff management
* Recordkeeping and file management
* Documentation and reporting
* Employee supervision
* Timesheet processing
* Deadline adherence
* Continuous improvement
* New hire onboarding
* Operations management
Certification
Afi
Timeline
Administrator
Vexma Security
07.2025 - Current
Regional Administrator
SSG
06.2022 - 02.2025
DIRECTOR
GMG MARKETING
01.2017 - Current
Part Owner
NR 1 PANELBEATERS / C3 PANELBEATERS / G6 PANELBEATERS
01.2017 - 01.2018
Administrative Assistant
CK RENOVATIONS
01.2016 - 01.2020
Management Trainee
MONITOR NET
01.2015 - 01.2016
Administrator
PCM CONTRACTORS
01.2014 - 01.2015
Administrator
EGEN MAINTENANCE SOLUTIONS
01.2013 - 01.2013
Assistant
VALHALLA APTEEK
01.2012 - 01.2013
Administrator
QUALITY CARS
01.2010 - 01.2011
WAITRESS
CHATTERLY’S TEA GARDEN
01.2009 - 01.2010
Telemarketer
PLANET FITNESS
01.2007 - 01.2009
Shop Assistant
VIDEO DEN
01.2006 - 01.2007
Manager's Assistant
CENTURION DEBT COLLECTORS
01.2004 - 01.2006
Assistant
ALMEGA SCHOOL AND SPORT
01.2003 - 01.2004
Eldoraigne High School
High School Diploma
References
References
- Corrie Kruger, 079 887 4904
- Mandi Combrinck, 082 564 0155
- Dirk Voges, 072 307 2133