AMAHLE MQONDISI MZOBE
Huntswood (HAP)
Waterloo,South Africa
2
Languages
4
years of post-secondary education
4
years of professional experience
Customer-oriented Call Centre Agent with experience in insurance, telecommunications, and airline sectors. Expertise in resolving complex enquiries, managing escalations, and delivering accurate information. Promoted to Supervisor Line Agent within five months, showcasing effective communication, problem-solving, and leadership skills.
Work history
Customer service representative
3 Months- Resolving customer concerns professionally, providing clear and accurate information to enhance customer satisfaction.
- Maintaining a high standard of customer service while handling sensitive information with confidentiality.
- Assisting Health Alliance Plan members with insurance enquiries, benefits, claims, and account-related questions to ensure understanding of coverage.
- Updating member information and processed requests in accordance with company policies to ensure compliance and accuracy.
Customer service representative
1 Year 4 Months- Delivered professional customer service to AT&T customers, addressing account, billing, device, and service-related enquiries to ensure satisfaction.
- Resolved customer issues promptly, enhancing overall customer experience through positive and professional interactions.
- Handled escalated calls and supported frontline agents in resolving complex customer issues.
- Managed challenging customer interactions, employing strong communication, problem-solving, and conflict-resolution skills to achieve effective resolutions.
- Promoted to Supervisor Line Agent after 5 months based on strong performance and ability to handle complex customer concerns.
Customer service representative
1 Year- Delivered friendly customer service while resolving passenger concerns, contributing to a positive travel experience.
- Resolved customer complaints and difficult situations with patience, empathy, and effective communication, ensuring passenger trust and loyalty.
- Assisted Spirit Airlines customers with flight bookings, reservations, cancellations, and travel enquiries, enhancing overall customer satisfaction.
- Assisted customers with flight changes, baggage enquiries, and other airline-related services.
- Maintained accurate customer information and followed company policies and procedures while delivering quality service.
Customer service representative
9 Months- Delivered friendly, professional customer service, ensuring high accuracy and confidentiality standards were consistently met.
- Handled customer complaints and queries professionally, achieving resolution through clear and effective solutions.
- Assisted Hollard customers with insurance enquiries, policy information, and claims-related requests, ensuring timely and accurate responses.
- Communicated with policyholders and relevant internal departments to resolve issues efficiently.
- Processed and updated customer information accurately while following company procedures and compliance requirements.
Skills
IsiZulu
English
Education
Grade 12
Language
IsiZulu
English
Reference
- Asanda, Mbatha TL- Internationals (Hollard), +27 72 732 0785
- Emmanuel, Khumalo TL- CCI (Spirit Airlines), +27 68 163 1896
Timeline
Customer service representative
Huntswood (HAP)
2026.06 - CurrentRead More
Customer service representative
IGNITION SA (DSI- AT&T)
2025.01 - 2026.05Read More
Customer service representative
CCI (Spirit Airlines)
2024.01 - 2025.01Read More
Customer service representative
Internationals (HOLLARD)
2023.01 - 2023.10Read More
Mountview Secondary School
Grade 12
2018.01 - 2022.01Read More