AMAHLE MADUKUDA
Sormerset west
Summary
Results-driven professional specializing in customer service, conflict resolution, and CRM management. Experienced in sales strategy and data entry, enhancing client retention and promoting team collaboration. Excels in time management and consistently delivers strong outcomes in fast-paced environments while aligning with organizational objectives.
Overview
1
1
Certification
1
1
year of post-secondary education
1
1
year of professional experience
Work History
Call Centre Agent
Metro Insurance
Johannesburg
03.2025 - 02.2026
- Managed over 100 inbound and outbound calls each day to assist customers.
- Handled customer enquiries via email, providing precise and expert responses to enhance customer satisfaction.
- Resolved customer complaints and escalations promptly.
- Assisted clients with insurance claims and policy queries, ensuring timely resolutions.
- Maintained accurate customer records, regularly updating CRM system to support efficient service.
- Consistently exceed monthly sales targets by upselling additional services.
Education
National Senior Certificate - Commerce
Centre of excellence high
East London, Eastern Cape 01.2017 - 12.2017
Skills
- Call handling
- Customer service
- Sales support
- CRM management
- Call logging
- Client retention
- Time management
- Conflict resolution
- Regulatory compliance
- Team collaboration
Certification
Drivers License C1
Languages
- English, Proficient
- Xhosa, Proficient
Additional Information - Criminal Record
No criminal record
Timeline
Call Centre Agent
Metro Insurance
03.2025 - 02.2026
National Senior Certificate - Commerce
Centre of excellence high
01.2017 - 12.2017
Drivers License C1