Alistair Isaac Leibrandt
Mitchells Plain
Summary
Experienced Administrative and Compliance Professional with over thirteen years in tenancy management, investigations, and digital record administration. Expert in handling sensitive cases, interpreting policy, and supporting legal processes while ensuring accuracy in structured systems. Proficient in SAP, CEMIS, and PMPS, providing reliable operational support and effectively managing workloads in remote environments.
Overview
2
2
Languages
18
18
years of professional experience
Work History
Administrative Clerk (Contract)
Westville Primary School
Mitchells Plain
03.2026 - Current
- Supported principal and teaching staff by managing correspondence, documentation, and daily workflows.
- Organised office operations to ensure smooth functionality in a fast-paced environment.
- Facilitated general administration tasks related to learner admissions and transfers.
- Maintained accurate learner records, ensuring compliance with CEMIS standards.
- Apply strong digital communication and remote-ready administrative discipline.
Specialist Clerk Housing Administration (Tenancy Management)
City of Cape Town
Mitchells Plain
07.2012 - 02.2025
- Conducted investigations into tenancy issues, ensuring compliance with housing regulations.
- Oversaw high-volume residential housing portfolio, ensuring full tenancy compliance and adherence to regulations.
- Investigated unlawful occupation, antisocial behaviour, fraud and tenancy breaches.
- Conducted joint house visits with Law Enforcement and SAPS to verify complaints and gather evidence.
- Interviewed occupants, neighbours and complainants to establish facts and resolve disputes.
- Responded to councillor requests, conducted onsite assessments and managed community expectations.
- Assisted in compliance by reviewing legal documents and ensuring accuracy.
- Compiled detailed investigative reports for Housing Committee, strengthening eviction applications.
- Worked closely with Legal Services and external attorneys, reviewing founding affidavits for accuracy.
- Conducted follow-up visits to strengthen legal cases or relay information to defendants.
- Participated in eviction planning with the Sheriff and coordinated post-eviction security.
- Applied municipal housing policy and national legislation, including the PIE Act.
- Managed administrative tasks related to housing governance and tenant relations.
- Managed tenancy transfers, rental sales, debt recovery and revenue collection.
- Oversaw fleet records and provided guidance to junior staff.
- Acted as deputy to the Housing Coordinator when required.
- Communicated clearly with councillors regarding legal constraints, timelines and procedural fairness.
- Oversaw regional management activities to ensure effective housing operations.
Customer Service Agent
ASDA Home Shopping Campaign Merchants SA
01.2009 - 01.2011
- Resolved customer complaints via phone, email, and chat, ensuring customer satisfaction.
- Developed effective communication and service skills tailored for remote support, enhancing customer interactions.
- Provided technical support and assisted with workload distribution.
- Processed refunds efficiently while maintaining accurate workflow databases to support team operations.
Education
Senior Certificate - Matric (Grade 12)
Wittebome Secondary School
Cape Town, WC01-1996
Skills
- CEMIS, SAP, PMPS and municipal systems
- Compliance audits
- Records management
- Workflow coordination
- Dispute resolution
- Case management
- Legal support
- Department coordination
- Remote workflow management
- Remote communication
- Problem-solving
- High-speed internet access
- Personal laptop and workspace
- Independent work ethic
REFERENCES
- R., Bam, 082 938 2586
- Linda, Jones, Mrs., 082 954 5344
- C., Hull, Mrs., 074 704 5949
Languages
English
Proficient
C2
Afrikaans
Proficient
C2
Interests
- Interests include learning new tools and processes to keep me aligned with changes in the workspace
- Interested in news and information to gain understanding in how external factors influence, affect and drive events
Timeline
Administrative Clerk (Contract)
Westville Primary School
03.2026 - Current
Specialist Clerk Housing Administration (Tenancy Management)
City of Cape Town
07.2012 - 02.2025
Customer Service Agent
ASDA Home Shopping Campaign Merchants SA
01.2009 - 01.2011
Senior Certificate - Matric (Grade 12)
Wittebome Secondary School