Akani Machavi
Regional ATM Manager - Operations
Johannesburg,GP
Summary
With over a decade of banking experience in customer service, sales and service, portfolio management. personable and enthusiastic professional with experience in sales and customer relations positions. Adept at managing high-profile client accounts and establishing strong business relationships which result in an overall increase in revenue and the attainment of defined corporate goals. I currently manage the business ATMs operations nationally with consistent track record of exceeding project and meeting SLA targets.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
5
5
years of professional experience
2
2
Certificates
2
2
Languages
Work History
Regional ATM Manager - Operations
G4S
- Development and manage implementation of ATM Infrastructure strategy, policy and delivery for the South Africa region. Manage the development and maintenance of ATM operational infrastructure within the region. Effective management of ATM operations. Engage with end product users and training stakeholders to drive implementation.
- Ensuring smooth operations and profitability of a company's branches within a specific region. This role involves overseeing the daily operations of each branch, managing staff, developing and implementing processes, and monitoring financial performance.
- Year: 2023 and current
Business Support Specialist
First National Bank
- Maintaining strong working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, manage expectation both customers and stakeholder’s needs are met. Ensure that the management of portfolio target in line with the business objectives and strategy are achievable. Source new opportunities in adherence with coverage disciplines, sales, ensuring profitability and plan strategic objectives for the portfolio. Ensuring client expectations are met. Conducting branch service audit, infrastructure audit and customer and service audit.
- Escalating customer service complaints that are not within the span of control, Identify appropriate ATM site locations and negotiate with retailers, property managers, and property owners with the goal of signing a contract for installing profitable ATM’s, targets will be high traffic locations (e.g., major retail, retail, petroleum’s).
- Meet quantitative and qualitative targets set by Management to ensure that locations selected meet the financial and transactional objectives.
- Maintain an ongoing relationship with site owners for the lifetime of the contract.
- Participate in the installation and deployment project planning process collaborating with the operations department, as well as any external subcontractors.
- Manage site installations and removals with regards to new sites, revamps, closures, removals, relocations, swop outs & base replacements
- Responsible for ATM site maintenance across all SSD operational streams and dentification of ATM sites that require cleaning including signage.
- Manage and control comms enhancements – VSAT, ADSL, Antenna, 3G, Dual SIM.
- Control and manage all Mobile Units in the area and provide recommendations to improve performance (branding and look & feel).
- Year: 2019 January to 2023
Quality and Service Officer
First National Bank
01.2016 - 01.2019
- Ensure that the management of portfolio target in line with the business objectives and strategy are achievable. Source new opportunities in adherence with coverage disciplines, sales, ensuring profitability and plan strategic objectives for the portfolio.
- Conduct regular audits and inspections to identify areas for improvement and ensure adherence to quality standards.
- Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement trends and best practices in service quality management
- Undertake allocated audits and support functions using appropriate internal guidance and arrangements, identifying further needs of customers and how they can be fulfilled.
- Suggest improvements to current working methods to contribute to continuous improvements in service delivery.
- Year: 2016 January to 2019
Sales and services consultant
First National Bank
08.2013 - 01.2016
- Ensure and rewarding relationships with customers by effectively selling and cross selling solutions to meet the needs/aspirations of the clients.
- Applying product knowledge to achieve sales results, execute activities within risk and compliance requirements and understanding the needs and wants of the customer.
- Achieving Sales Targets: Meeting and exceeding sales goals and quotas.
- Lead Generation: Proactively seeking and qualifying leads.
- Upselling and Cross-selling: Identifying opportunities to increase sales.
- Resolving Issues: Effectively handling customer complaints and problems.
- After-Sales Follow-up: Ensuring customer satisfaction and loyalty.
- Time Management: Effectively managing time and prioritizing tasks and problem-Solving: Identifying and resolving issues creatively.
- Year: 2013 August to 2016 January
Education
Bcom - Business Management
University of South Africa (Unisa)
National diploma - Banking
University of Johannesburg
Commercial Accounting
University of Johannesburg
National senior certificate - undefined
Orhovelani high school
Skills
Helpful and people’s person
Pro-active and problem solver
Communicative skills
Team leadership
Operations management
Strategic planning
Decision-making
Performance management
Customer service
Business development
Project management
Customer relationship management (CRM)
Contract management
Cross-functional teamwork
Sales management
Complex Problem-solving
Certification
Regulatory exams - RE5: First Level Regulatory Examination
References
- Elize, van der Heever, Head of Banking - South Africa G4S SA, 071 478 8390
- Nkululeko, Khanyile, Reginal Manager at FNB, 061 527 2440
- Karabo, Moloabi, Senior Operations Manager at FNB, 082 466 6077
- George, Motshabi, Regional Operations Manager at FNB, 064 504 9416
- Monyaki, Monyaki, Branch Manager at FNB (Former), 084 397 8136
Timeline
PSIRA - Training Compliance: GRADE B, C, D, E
01-2024
Regulatory exams - RE5: First Level Regulatory Examination
03-2016
Quality and Service Officer
First National Bank
01.2016 - 01.2019
Sales and services consultant
First National Bank
08.2013 - 01.2016
Regional ATM Manager - Operations
G4S
Business Support Specialist
First National Bank
National diploma - Banking
University of Johannesburg
Commercial Accounting
University of Johannesburg
National senior certificate - undefined
Orhovelani high school
Bcom - Business Management
University of South Africa (Unisa)