AJ van Wyk
Johannesburg
Summary
Experienced in engaging with customers, building rapport, and driving sales through exceptional customer service. Known for maintaining positive atmosphere, handling transactions smoothly, and resolving issues promptly. Always focused on meeting sales targets and ensuring customer satisfaction.
Overview
1
1
year of professional experience
Work History
Professional Assistant
Dr Douglas Shaw
Johannesburg
03.2025 - Current
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Negotiated flexible payment plans and more than doubled consultation fees at Dr Shaw's firm.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Processed expense claims and invoices, ensuring accurate financial records and timely payments.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Managed diary for senior staff, scheduling meetings and appointments to maximise efficiency.
- Prepared and edited correspondence, reports, and presentations to support executive communication.
- Developed and implemented new administrative systems, improving efficiency and productivity across the team.
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Collaborated with team members to achieve sales targets and improve store performance.
- Met sales targets through proactive promotion and excellent customer service.
Education
01-2024
- Head Boy
- Dux-Learner
- First-class position (academically)
- Versatility Trophy
- Academic rewards for Business Studies, English FAL, Afrikaans HL and Tourism
Skills
- Customer relationship management
- Effective communication
- Handling Customer Enquiries
- Sales transaction processing
- Customer service
- Positive attitude
- Decision making
- Administrative system development
Languages
English
Proficient
C2
Afrikaans
Proficient
C2
Hobbies and interests
- Played and lived for rugby for my whole school career, always half an hour early to work on kicking.
- Started weightlifting as a result of striving for better performance on the field, still continue this hobby.
References
Douglas Shaw
Attorney
31 Galloway Avenue Douglasdale Sandton
douglasjshaw2@gmail.com
071 797 6689
Relationship: Employer
Tielman Meyer
School Teacher and Rugby Coach
Hoërskool Vaalharts
082 822 8947
Relationship: Coach and Teacher
MF Jonker
School Teacher and Rugby Coach
Hoërskool Vaalharts
072 462 7637
Relationship: Coach and Teacher
Accomplishments
- Doubled consultation fees by negotiating with leads at Dr Douglas J Shaw's Legal Practice.
- Increased appointment quantity from 10 in 2024 to 32 in 2025 (The year I joined the practice)
Timeline
Professional Assistant - Dr Douglas Shaw
03.2025 - Current
Vaalharts High School - ,