Agnes Evelyn Maluleka
Tembisa
Summary
Dedicated and versatile professional with over a decade of experience in customer service, logistics, and childcare. Proficient in multiple languages and well-versed in safety protocols, I am eager to contribute my diverse skill set to a dynamic cruise ship environment, ensuring exceptional service and operational excellence.
Childcare professional with a strong foundation in nurturing and educating children. Proven ability to create a safe and stimulating environment that promotes learning and development. Reliable team player, known for adaptability and collaborative spirit, ensuring seamless integration into family dynamics.
Overview
30
30
years of professional experience
Work History
Au Pair and In-house Tutor
01.2018 - Current
- Child care responsibilities including activities such as meal preparation, baths, naps, general supervision, helping with homework and driving the children to school and activities occasionally
- Teach them how to be self disciplined
CUSTOMER SERVICE CARE
SOUTH AFRICAN AIRWAYS
01.1995 - 01.2007
- Company Overview: O R TAMBO INTERNATIONAL
- Locating and sorting of cargo arrival with budgets count to various destinations (Domestic and International)
- Tracking and tracing of undelivered cargo
- Advise agents on cargo arrival (what to bring for collection)
- Handling cargo queries
- Check in of Passenger Baggage arrival through amadeus
- Capturing SAFFRON & Barcode Airways bills
- Warehouse operation for import and export shipments
- Work hand in hand with customs procedure and State Vet for the incoming and outgoing shipments and department of Health
- O R TAMBO INTERNATIONAL
- Reasons for leaving: Resignation
Education
CELTA Training Course - Teaching English to foreign countries
Cambridge University
Johannesburg, South Africa01.2020
Secretarial Course -
Zodiac College
01.1995
Grade 12 -
Tembisa High School
01.1993
Skills
- Customer Service Excellence
- Logistics & Operations Management
- Health & Safety Compliance
- Childcare & Educational Support
- Culinary Skills and Event Management
- Respectful and compassionate
- Time management
- Elderly care
Languages
English
Beginner
A1
Hobbies and Interests
- Passion for Children
- Reading
- Cooking
- Music
- Traveling
- Gym
- Running
Custom Section
- SAA In-house Training
- Dangerous Goods Awareness
- Health Safety Inspection
- Customer Service Satisfaction
- Telephone Etiquette
- Pitman Data Processing
- Pitman Spreadsheet Processing
- PABX Switchboard
- Office Practice
- Filing System
References
- SAA(South African Airways) ,Head office, 011-978-9043
- Mr Charl Fleetwood, Senior Manager, 011-978-9111
- Ms Faith Mazibuko, Au Pair, 076 62 1039
- Ms Nape Kgadima, Creche Owner, 073 633 1651
Personal Information
Nationality: South African
Timeline
Au Pair and In-house Tutor
01.2018 - Current
CUSTOMER SERVICE CARE
SOUTH AFRICAN AIRWAYS
01.1995 - 01.2007
Secretarial Course -
Zodiac College
Grade 12 -
Tembisa High School
CELTA Training Course - Teaching English to foreign countries
Cambridge University
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