Agnes Evelyn Maluleka
Customer Service Representative
Tembisa
Summary
Dedicated and versatile professional with over a decade of experience in customer service, logistics, and childcare. Proficient in multiple languages and well-versed in safety protocols, I am eager to contribute my diverse skill set to a dynamic cruise ship environment, ensuring exceptional service and operational excellence.
Overview
30
30
years of professional experience
19
19
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Au Pair and In-house Tutor
01.2018 - Current
- Child care responsibilities including activities such as meal preparation, baths, naps, general supervision, helping with homework and driving the children to school and activities occasionally
- Teach them how to be self disciplined
CUSTOMER SERVICE CARE
SOUTH AFRICAN AIRWAYS
01.1995 - 01.2007
- Company Overview: O R TAMBO INTERNATIONAL
- Locating and sorting of cargo arrival with budgets count to various destinations (Domestic and International)
- Tracking and tracing of undelivered cargo
- Advise agents on cargo arrival (what to bring for collection)
- Handling cargo queries
- Check in of Passenger Baggage arrival through amadeus
- Capturing SAFFRON & Barcode Airways bills
- Warehouse operation for import and export shipments
- Work hand in hand with customs procedure and State Vet for the incoming and outgoing shipments and department of Health
- O R TAMBO INTERNATIONAL
- Reasons for leaving: Resignation
Education
CELTA Training Course - Teaching English to foreign countries
CELTA, Cambridge Assessment English (University of
Johannesburg, South Africa03-2020
Grade 12 -
Tembisa High School
High School Diploma -
Alison (Online Learning Platform)
Online 04.2001 -
Skills
- Customer Service Excellence
- Logistics & Operations Management
- Health & Safety Compliance
- Childcare & Educational Support
- Culinary Skills and Event Management
Hobbies and Interests
- Passion for Children
- Reading
- Cooking
- Music
- Traveling
- Gym
- Running
Custom Section
- SAA In-house Training
- Dangerous Goods Awareness
- Health Safety Inspection
- Customer Service Satisfaction
- Telephone Etiquette
- Pitman Data Processing
- Pitman Spreadsheet Processing
- PABX Switchboard
- Office Practice
- Filing System
Languages
English
Personal Information
Nationality: South African
References
- SAA(South African Airways) ,Head office, 011-978-9043
- Mr Charl Fleetwood, Senior Manager, 011-978-9111
- Ms Faith Mazibuko, Au Pair, 076 62 1039
- Ms Nape Kgadima, Creche Owner, 073 633 1651
Certification
First Aid : A Comprehensive Guide to Saving Lives
Timeline
First Aid : A Comprehensive Guide to Saving Lives
03-2025
Au Pair and In-house Tutor
01.2018 - Current
High School Diploma -
Alison (Online Learning Platform)
04.2001 -
CUSTOMER SERVICE CARE
SOUTH AFRICAN AIRWAYS
01.1995 - 01.2007
Grade 12 -
Tembisa High School
CELTA Training Course - Teaching English to foreign countries
CELTA, Cambridge Assessment English (University of
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