Agatha Tafireyi
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Waitress
Restaurant
Cape Town, South Africa
10.2022 - 01.2024
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Education
Food & Beverage Restaurant Service: Advanced - Waitering
Alison
Online07.2021
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Order Taking
- Cash Handling
- Safe Food Handling
- Hospitality service expertise
- Handling Complaints
- Payment Processing
- Service prioritization
- Food Running
- Complaint resolution
- High-volume dining
- Table Bussing
- Dining area maintenance
- Relationship Management
- Menu presentation
- Food presentation
- Ordering Procedures
Accomplishments
- Supervised team of 15 staff members.
Affiliations
- Maintained a long lasting affiliation with both my supervisor and employer
- Have a pretty clear affiliation with my team and made them work independently and value their jobs.
Languages
English
Bilingual or Proficient (C2)
Shona
Bilingual or Proficient (C2)
Timeline
Waitress
Restaurant
10.2022 - 01.2024
Food & Beverage Restaurant Service: Advanced - Waitering
Alison