Abraham Dirane
Meadowlands
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
Work History
Technical Support Agent
Interfile
06.2020 - Current
- Day to day support on product system operation, troubleshooting, day ending and reporting
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Resolved diverse range of technical issues across multiple systems and applications for customers.
- Diagnosed system errors with meticulous attention to detail, ensuring accurate solutions were provided.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Supported new team members during their onboarding process, sharing best practices and tools for success in the role.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Facilitated product training to client and new team members onboarding on product knowledge, reviewed and tested
- Revised and have limited knowledge on editing SOPs
Data Capturer
H&M Data Services
11.2017 - 01.2020
- Maintained strict confidentiality while handling sensitive client information and records.
- Maintained files, records, and chronologies of entry activities.
Language Consultant
Right Source
04.2017 - 08.2017
- Tutoring Chinese and Taiwanese English as 2nd Language
- Utilized advanced teaching methodologies in tutoring sessions to optimize client learning experiences and outcomes.
- Additional duties – coaching my team on approach, providing and closing an efficient lesson
- Reference: Rakee Singh
- Position: Account Manager
- Contact: 082 854 1668
inbound Call Centre Agent
Xerox (Wireless DATA Services)
06.2016 - 12.2016
- Technical Advisor (offering telephone mobile support to UK customers)
- Reference: Tshegotso Masia
- Position: Team Manager
- Contact: 083 950 3915
Education
Matric -
Forte High School
01.2003
Skills
- Computer Literacy
- MS Word
- MS Excel
- Power Point
- Outlook
- Technical support
- Admin
- Inbound Customer Services
- Outbound Customer Services
- Data Services
- Filing
- Verbal Communication
- Written Communication
- Customer Care
- Time Management
- Multi-Tasking
- Fast Learner
- Software Installation
- Incident Reporting
- Application support
- Issue Troubleshooting
Identityno
8502055782087
Languages
Tswana
Stateofhealth
Excellent
Personal Information
- Gender: Male
- Nationality: South African
Skillsandtraining
Conerstone, 09/01/09, Introduction to Windows, MS Word, MS Excel, Power Point, Outlook, CECS – Community Education Computer Society, Inbound & Outbound Customer Services, Data Services, Filing, Excellent verbal and written communication skills, Excellent Customer Care, Time Management, Multi-Tasking, Advanced Excel, Fast Learner, Team Player, Ability to adapt to different tasks, Positive, enthusiastic, can-do attitude, Professional work ethics
Timeline
Technical Support Agent
Interfile
06.2020 - Current
Data Capturer
H&M Data Services
11.2017 - 01.2020
Language Consultant
Right Source
04.2017 - 08.2017
inbound Call Centre Agent
Xerox (Wireless DATA Services)
06.2016 - 12.2016
Matric -
Forte High School
Similar Profiles
Kalryn BarnesKalryn Barnes
Software developer at InterfileSoftware developer at Interfile
QINISO NGOBESEQINISO NGOBESE
Software Engineering Masterclass at Interfile FilingSoftware Engineering Masterclass at Interfile Filing
Relebohile RamocheleRelebohile Ramochele
Quality Assurance Analyst at Interfile, Department of Home AffairsQuality Assurance Analyst at Interfile, Department of Home Affairs