Mitchell Dhliwayo
Technical Support
Capetown
Summary
Dynamic professional with a diverse background encompassing technical support, hospitality, and sales. Adept at troubleshooting technical issues, providing exceptional customer service in fast-paced environments, and driving revenue growth through effective sales strategies. Proven ability to adapt quickly, communicate effectively, and deliver results across multiple industries. Seeking a role where technical expertise, interpersonal skills, and sales acumen can be leveraged to contribute to the success of the team and organization.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Technical Support Agent
Turfsport Pty Ltd
- Answered customer inquiries and provided accurate information regarding products and services
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Answered incoming calls and emails, providing frontline customer support
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Used ticketing systems to manage and process support actions
- Documented support interactions for future reference
- Monitored system performance to identify potential issues
- Generated reports to track performance and analyze trends
- Maintained an accurate filing system and ensured all client records and invoicing were in place
- Assisted with team events and functions.
Volunteer Teacher
The Adventist Development And Relief Agency (ADRA)
Pemba
04.2019 - 10.2019
- Provided childcare services during the aftermath of Cyclone Idai in Pemba, Mozambique, including cooking, feeding, and playing with the children.
- Implemented educational activities and emotional support for children affected by the cyclone, fostering resilience and recovery.
- Collaborated with local organizations and volunteers to address the specific needs of children and families in the post-disaster environment, ensuring their physical and emotional well-being.
Waitress
Spur
Capetown
01.2019 - 04.2019
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
Sales Representatives
The Art Gallery
Capetown
01.2016 - 12.2018
- Implemented effective marketing strategies to promote products and services to potential clients.
- Streamlined inventory management with consistent monitoring and timely reordering of canvas and relevant materials.
- Resolved customer complaints swiftly and professionally, ensuring repeat business and positive reviews.
- Boosted sales, effectively upselling and cross-selling to customers.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
Education
Diploma in Business Information Technology -
University of Johannesburg
Johannesburg South Africa 01.2020 - 11.2022
Skills
Excellent verbal and written communication skillsStrong organisational skills and attention to detailAbility to work independently and in a team
Database Administration
Order Management
Customer Service
Upselling techniques
Sales consultation
Sales closing
Retention Strategies
Literacy development
Technology Integration
Cultural Sensitivity
Timeline
Diploma in Business Information Technology -
University of Johannesburg
01.2020 - 11.2022
Volunteer Teacher
The Adventist Development And Relief Agency (ADRA)
04.2019 - 10.2019
Waitress
Spur
01.2019 - 04.2019
Sales Representatives
The Art Gallery
01.2016 - 12.2018
Technical Support Agent
Turfsport Pty Ltd