Summary
Overview
Work History
Education
Skills
Timeline
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Sphesihle Francis Phungula

MSC Cruises Shore Excursion Staff

Summary

  • Working on a cruise ship has been a good experience. Travelling into different countries, dealing with different clients with different needs and expertise.
  • Im a reliable person who is able to accomplish the task individually or as team.
  • Sharing ideas that makes our customers happy and exceed their expectations.
  • Ability to convince clients to book and making sure that they book something worth paying.
  • Hardworking person who is always willing to learn and help the team to achieve company goals.

Overview

8
8
years of professional experience

Work History

Shore Excursion Staff

MSC Cruises
05.2018 - Current
  • Selling and recommending excursion packages
  • Escorting the guests during the excursion
  • Dispatching of excursion with tour operators
  • Arranging meeting points for our excursions
  • Inspection of new excursions
  • Handling guest's feedbacks and complaints about the excursions
  • Confirming all pre booked excursions and reservation system set up
  • Promoting excursions

Internship

Mitchell Park Zoo
03.2016 - 12.2016
  • Ticket Reservations to visit the zoo
  • Confirming school excursions that have been pre booked
  • Assisting as a tour guide
  • Recommendations to the customers
  • Giving information and history of the attraction
  • Recording daily sales

Education

Diploma - Travel And Tourism

Icesa City Campus
Durban, South Africa
04.2001 -

High School Diploma -

Greytown Secondary School
Greytown, South Africa
04.2001 -

Skills

Strong teamwork

Timeline

Shore Excursion Staff

MSC Cruises
05.2018 - Current

Internship

Mitchell Park Zoo
03.2016 - 12.2016

Diploma - Travel And Tourism

Icesa City Campus
04.2001 -

High School Diploma -

Greytown Secondary School
04.2001 -

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Sphesihle Francis PhungulaMSC Cruises Shore Excursion Staff