Thabile Dladla

Ensure all allocated parcels are distributed, ready for loading, and sent out for delivery.

Solve payment issues and ensure parcels are delivered after interventions.

Monitor drivers' schedules, ensuring they return on time, and notify the Operations Manager of any issues.

Manage the tracking and handling of parcels, including bulky items, ensuring accurate dimension recording and pricing.

Conduct twice-daily vehicle inspections and report any faults.

Ensure vehicles are ready and that drivers adhere to operational schedules, including timely returns and efficient handovers.

Supervise subordinates to ensure they have the tools necessary for their tasks and are following processes correctly.

Ensure subordinates are aware of and adhere to procedures, such as high-value item handling and swop-over processes.

Monitor parcel scanning, sorting, and timely distribution, especially for priority deliveries (early birds, Saturday collections).

Follow up on team tasks, ensuring no outstanding duties and that all work is properly logged in the system (Shiplogic).

Ensure subordinates are aware and adhere to TCGSA Health and Safety protocols

Respond to Zendesk queries and ensure they are resolved promptly.

Maintain clear communication about operational issues, including driver updates and parcel status.

Report on high-value shipments and ensure all shipments are properly scanned and logged.

Oversee the administration of delivery and vehicle operations, ensuring all tasks are completed on time, including local and same-day deliveries.

Monitor red trucks, manage rejections, and ensure unresolved issues are handled promptly.

Ensure no overdue tasks and that all notes are properly captured on Shiplogic before shift end.

Assisted in the training of new Kiosk Assistants, sharing best practices and helping them acclimate to their roles quickly.

Handled cash transactions efficiently, balancing registers accurately at the end of each shift.

Consistently met or exceeded individual sales goals while contributing positively to overall team success.

Collaborated with team members to meet daily sales targets and improve overall kiosk performance.

Conducted regular audits of cash register transactions, maintaining accuracy and minimizing discrepancies.

Enhanced customer satisfaction by providing prompt and accurate information on kiosk products.

Provided exceptional service to customers, addressing their needs and resolving any issues promptly.

Troubleshot technical issues with kiosk equipment, resolving problems quickly to minimize downtime.

Performed cash, card, and check transactions to complete customer purchases.

Developed strong rapport with customers and created positive impression of business.

Wrapped, boxed and weighed client's parcels

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.

Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.

Respond to Zendesk queries and ensure they are resolved promptly.

Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.

Utilized strong problem-solving skills to quickly identify and address customer issues.

Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Streamlined communication processes for improved information exchange between customers and team members.

Assisted in training new hires, sharing best practices for effective customer service delivery.

Investigated and resolved customer inquiries and complaints quickly.

Educated customers about billing, payment processing and support policies and procedures.

Followed up with customers about resolved issues to maintain high standards of customer service.

Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

Analyzed problems and worked with teams to develop solutions.

Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.

Sorted and organized files, spreadsheets, and reports.

Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Participated in workshops and presentations related to projects to gain knowledge.

Prepared project presentations and reports to assist senior staff.

Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.

Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.

Enabled more organized inventory system by cataloging company assets.

Participated in planning and execution of community outreach programs, strengthening community relations.

Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.