Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline
Generic

Janene Toerien

Senior Sales Executive
Pretoria,GP

Summary

Proven track record in enhancing sales and customer satisfaction, leveraging CRM proficiency and exceptional problem-solving skills. Spearheaded initiatives that consistently met sales targets and improved operational efficiency. Excelled in objection handling and effective communication, driving significant business growth and fostering strong client relationships. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Internal Sales Executive

Caslad Agencies
07.2023 - Current
  • Achieved sales targets consistently by conducting market research and identifying new opportunities.
  • Conducted regular follow-ups with existing clients to identify upselling opportunities or address potential issues proactively.
  • Placing purchase orders with suppliers
  • Assisting walk in clients.
  • Answering high volume calls, assisting with pricing and processing of orders.
  • Weekly sales reports, with follow up comments.

Head of Counter Sales

Turbo Fasteners
10.2020 - 06.2023
  • Worked well in a team setting, providing support and guidance.
  • Processing of orders and taking card and cash payments.
  • Placing of special orders.
  • Answering of high call volumes, quoting and invoicing exciting client base.
  • Ensuring collection bay is packed neatly and clients orders put together to ensure a smooth handover.
  • Weekly cash up's and card machine balancing.

External Sales Representative

Bulldog Abrasives & Auxiliaries
03.2018 - 10.2020
  • Streamlined communication between internal departments which improved efficiency of order processing.
  • Enhanced customer satisfaction with personalized attention to individual needs and concerns.
  • Proactively identified new business opportunities by researching market trends and competitor activities.
  • Established a trusted advisor status among existing clients leading them to refer new business opportunities regularly.
  • Negotiated contracts, terms, and pricing that resulted in mutually beneficial agreements between the company and clients.
  • Utilized CRM software to manage prospect pipeline, track sales progress, and maintain detailed records of client interactions.
  • Growing current accounts to full potential.
  • Assisting clients in growing their client base.
  • Running Demo's and demo days with clients.
  • Weekly planning and Daily customer visits per area.

Internal Sales

Bulldog Abrasives & Auxiliaries
12.2015 - 03.2018
  • Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
  • Developed strong relationships with clients, leading to increased repeat business and consistent sales growth and reaching targets.
  • Achieved high levels of customer satisfaction through timely follow-ups and proactive problem-solving strategies.
  • Developed working relationships with partners to merge and exchange consumer information and marketing data.
  • Assisting and processing quotes and orders for all external sales representatives.


Telesales Consultant

Goosebumps Distributors
02.2011 - 11.2015
  • Contributed to a positive work environment by fostering strong teamwork and maintaining open lines of communication with colleagues.
  • Enhanced team performance with effective collaboration, sharing best practices and continuous improvement efforts.
  • Calling client daily for orders, then processing orders.
  • General administration.
  • Arranging courier collections and ordering of office automation.

Education

Higher Certificate in Accounting - Accounting

Akademia
Centurion
04.2001 -

High School Diploma -

Hoerskool Kempton Park
Kempton Park, South Africa
04.2001 -

Skills

    Objection handling

    Cold-calling

    Performance Tracking

    CRM proficiency

    Sales Support

    Customer Service

    Problem-Solving

    Time Management

    Multitasking

    Sales Reporting

    Self Motivation

    Effective Communication

Software

Microsoft office

Outlook

Pastel

CRM Bluwave

Boltpac

Syspro & Paspro

Languages

Afrikaans
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Internal Sales Executive

Caslad Agencies
07.2023 - Current

Head of Counter Sales

Turbo Fasteners
10.2020 - 06.2023

External Sales Representative

Bulldog Abrasives & Auxiliaries
03.2018 - 10.2020

Internal Sales

Bulldog Abrasives & Auxiliaries
12.2015 - 03.2018

Telesales Consultant

Goosebumps Distributors
02.2011 - 11.2015

Higher Certificate in Accounting - Accounting

Akademia
04.2001 -

High School Diploma -

Hoerskool Kempton Park
04.2001 -

Similar Profiles

CREATE PROFILE
Janene ToerienSenior Sales Executive