Stephanie Govender

Administrative Management Responsibilities

• Oversaw daily office operations and supervised support staff to ensure seamless workflow.
• Recruit, train, mentor and develop Property Practitioners (Both Rookies and Professionals
• Set sales targets and build strategic marketing plans.

Management of show houses ( Keys, Accesses, Contracts)

• Monitor market trends and track performance reports.
• Established sales targets and developed strategic marketing plans to drive revenue.
• Manage daily office operations and supervise support staff.
• Management and Maintenance of internal systems and expediting of deals relating to the transfer process.
• Maintain property listings, records, and closing documents.
• Facilitated complex client negotiations and supported agents in closing deals.
• Organize filing systems and compliance paperwork.

Home Industry Business Owner

• Manage client relationships to ensure satisfaction and repeat business.
• Control costs to keep business operating within budget and increase profits.
• Managed client relationships, enhancing satisfaction and securing repeat business.
• Establish quality control measures to maintain high service standards.
• Catering and Function Hire
• Controlled costs to maintain budget compliance and support profit growth.
• Built high-performing teams through targeted recruitment, onboarding, and talent development.
• Oversee inventory management, optimizing stock levels, and reducing waste.

Supplier Sourcing & Negotiation:

• Identified vendors, conducted RFQs, and negotiated pricing and terms to optimize supplier relationships.
• Importing parts required for building of motors and generators.

Importing of parts required for building of motors and generators.

• Purchase Order & Contract Management:
• Issuing purchase orders and managing contracts, from initiation to delivery.
• Maintain 98% OTD (On Time Delivery)

Cost & Inventory Control:

• Managed stock levels to prevent shortages, ensuring continuous availability of consignment stock.
• Analyzing spend trends and implementing cost saving measures.

Risk & Quality Assurance:

• Monitoring market trends, ensuring quality, and managing supply chain risks.

Communication and Reporting:

• Reported weekly to management on delivery status, facilitating timely execution of motor and generator assembly.

Administrative & Executive Support

• Managed and prioritized Director’s calendar, scheduling cross-functional syncs with marketing, sales, and IT teams across all provinces to enhance collaboration.
• Handle incoming emails, phone calls, and internal requests, acting as the primary gatekeeper and point of contact.
• Coordinate complex travel arrangements and process expense reports.

Meeting & Project Coordination

• Prepared agendas, compiled data packets, and recorded action minutes during CRM strategy and performance review meetings to drive informed decision-making.
• Track action items and project deadlines across department initiatives to ensure the Director stays on schedule.
• Format presentations, charts, and high-level reports regarding customer metrics and campaign updates.

Specialized CRM & Office Support

ABSA BUILD A HOUSE CAMPAIGN

• Led the build a house campaign, overseeing the construction of 3-4 RDP houses for charity.

Order Processing & Management

• Processed incoming orders accurately using internal intranet systems to ensure timely fulfillment.
• Validated customer details, pricing discounts, and inventory availability to prevent order discrepancies.
• Issuing of daily sales invoices, order confirmations, and delivery notes.
• Tracked shipment statuses and updated customers on delays to maintain transparency and improve customer satisfaction.
• Importing and Exporting of material as per order and stock requirement from head office in Germany and other international countries.