Tshepiso Moipone Ramabolu
Applications Support Officer
Johannesburg
Summary
Experienced Applications Support and IT Support professional with a strong background in issue resolution, work coordination, and report preparation. Known for keeping operations running smoothly through clear communication, accurate documentation, and attention to detail.
Overview
8
8
years of professional experience
Work History
Applications Support Officer
National Youth Development Agency
11.2023 - Current
- Coordinated with internal teams to resolve issues and maintain workflow continuity.
- Prepared correspondence, summaries, and status updates for supervisors and stakeholders.
- Monitored assigned activities to identify discrepancies and support corrective action.
- Supported process improvements by recommending efficient methods for routine work.
- Managed daily operational tasks, ensuring accurate documentation and timely case handling.
IT Support Engineer
Gauteng Enterprise Propeller
11.2021 - 10.2024
- Resolved hardware, software, and network incidents, restoring service continuity for end users.
- Diagnosed connectivity issues involving printers, LAN, Wi-Fi, and remote access solutions.
- Supported Microsoft 365 applications, email services, and desktop productivity tools.
- Administered user accounts, permissions, and access controls across core business systems.
IT Systems Administrator Intern
Otis Elevator Company
04.2019 - 12.2020
- Administered Windows server, Active Directory, and user access across enterprise endpoints.
- Configured laptops, mobile devices, and peripherals for office and field teams.
- Supported Microsoft 365 applications, mailbox issues, and account provisioning requests.
- Resolved escalated hardware, software, and network incidents through ServiceNow ticket workflows.
Education
National Diploma: Web And Applications Development - ICT
Tshwane University of Technology
Pretoria, South Africa 04.2001 -
Business Administration NQF Level 4 - Business Administration
Damelin
Johannesburg, South Africa 04.2001 -
Exam 4Programming in HTML5 With Javascrip And CSS3 - ICT
Microsoft
Johannesburg, South Africa 04.2001 -
Skills
Workflow coordination
Business operations support
Work coordination
Incident management
User account management
User training
Operations support
Mentoring and support
Timeline
Applications Support Officer
National Youth Development Agency
11.2023 - Current
IT Support Engineer
Gauteng Enterprise Propeller
11.2021 - 10.2024
IT Systems Administrator Intern
Otis Elevator Company
04.2019 - 12.2020
National Diploma: Web And Applications Development - ICT
Tshwane University of Technology
04.2001 -
Business Administration NQF Level 4 - Business Administration
Damelin
04.2001 -
Exam 4Programming in HTML5 With Javascrip And CSS3 - ICT
Microsoft
04.2001 -