Zwivhuya Sereto
Johannesburg
Summary
Results-driven Industrial Engineering professional with over 6 years of experience in maintenance (Reactive and planned) planning, process improvement, operational performance, and client support within facilities, maintenance, and industrial sectors. Skilled in LEAN methodologies, business analysis, and reporting, with proven ability to identify inefficiencies, develop improvement initiatives, and deliver measurable outcomes. Adept at driving cross-functional collaboration and applying Lean methodologies, business analysis, and structured problem-solving to meet organizational and customer goals.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Operations Maintenance Coordinator
JCDecaux
12.2023 - Current
- Support performance tracking and reporting by preparing monthly sustainability and operational reports (waste, fleet, emissions, incidents).
- Conduct site audits and identify opportunities for improvement, collaborating with teams to implement corrective actions.
- Serve as primary point of contact for stakeholders, ensuring efficient resolution of queries and maintaining strong customer satisfaction.
- Coordinate asset and contractor management, including cost negotiations and performance oversight.
Industrial Engineering TIT
SAFLog
06.2023 - 12.2023
- Conducted root cause analysis and process improvement interventions at multiple sites.
- Applied LEAN and Six Sigma tools (5S, waste elimination, KPI tracking) to improve efficiency.
- Partnered with teams to deliver continuous improvement projects that optimized workflow and minimized delays.
Outdoor Maintenance & Helpdesk Coordinator
JCDecaux SA
10.2018 - 05.2023
- Coordinated helpdesk and client support services, ensuring efficient query handling and timely resolution.
- Prepared and analyzed performance reports, audits, and asset condition updates for management and clients.
- Assisted in planning and scheduling operations, driving better resource allocation and improved service delivery.
Industrial Engineering Intern
JCDecaux / Transnet
01.2016 - 01.2017
- Supported process optimization projects using lean methodologies, contributing to improved operational efficiency.
- Conducted time studies, SOP development, and waste reduction initiatives.
Education
National Diploma - Industrial Engineering
Vaal University of Technology
02.2017
Skills
Business Analysis & Process Improvement (LEAN, 5S, Six Sigma)
Certification
Advanced Microsoft Excel
References
Available upon request.
Timeline
Operations Maintenance Coordinator
JCDecaux
12.2023 - Current
Industrial Engineering TIT
SAFLog
06.2023 - 12.2023
Outdoor Maintenance & Helpdesk Coordinator
JCDecaux SA
10.2018 - 05.2023
Industrial Engineering Intern
JCDecaux / Transnet
01.2016 - 01.2017
National Diploma - Industrial Engineering
Vaal University of Technology